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Modem won't work on older MAC OS X

ceegee
Newbie
Posts: 2
Thanks: 1
Registered: ‎18-07-2019

Modem won't work on older MAC OS X

Just joined and was disappointed that the modem won't work on my laptop running MAC OS X (10.6.8).
Works on other computers and devices an my old modems (BT,EE and SKY) worked fine with laptop.

Just keeps crashing when connected (fine otherwise).

 

Anyone know how I could fix this?

thanks

4 REPLIES 4
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,343
Thanks: 5,963
Fixes: 997
Registered: ‎21-04-2017

Re: Modem won't work on older MAC OS X

Hi there.

I suspect that's due to an incompatibility between IPv6 on Mac's running the OS Snow Leopard or earlier and the Hub Zero(Sagemcom 2704n). With your older laptop disconnected from the router can you carry out the following steps?

  • Go to System Preferences
  • Click on Network
  • Click on Advanced
  • Click on the TCP/IP tab
  • Change Configure IPv6 to Off
  • Click OK and then Apply if there's a button to save the changes
  • Connect your laptop back to router

Let us know how this goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ceegee
Newbie
Posts: 2
Thanks: 1
Registered: ‎18-07-2019

Re: Modem won't work on older MAC OS X

Thanks for quick reply.

Have tried what you suggested and so far so good !

I will let you know back if there is a problem, but seems to have fixed it !

Thank you !

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,343
Thanks: 5,963
Fixes: 997
Registered: ‎21-04-2017

Re: Modem won't work on older MAC OS X

Perfect! Thumbs_Up

It's not very often that this kind of issue comes up but when it does it's generally easily fixed.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Strat
Moderator
Moderator
Posts: 30,232
Thanks: 3,236
Fixes: 498
Registered: ‎14-04-2007

Re: Modem won't work on older MAC OS X

Moderators Note
This topic has been moved from ADSL Broadband to My Router.

Customer and Forum Moderator. Windows 10 Firefox 86.0 (64-bit)