Modem Update
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Modem Update
04-09-2019 8:40 PM - edited 04-09-2019 8:40 PM
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I put in a request through a support agent on chat, last week, to get an update pushed to my hub one router - but nothing has changed.
Its still Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated 17/03/18
Is there is a new firmware? where can i find it?
Re: Modem Update
04-09-2019 10:23 PM
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For what it's worth I've just received a new Hub One and it came installed with version 4.7.5.1.83.8.263 so a more recent number but the significance of that I don't know!
Re: Modem Update
05-09-2019 2:54 PM
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Re: Modem Update
05-09-2019 8:13 PM
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thanks replied to the ticket
Re: Modem Update
06-09-2019 11:41 AM
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Thanks for confirming the detail @neilru
I've re-added your router into the hardware management system, could you carry out a factory reset by pushing a paperclip into the reset pinhole at the back for 20 seconds? You should then see the firmware update within a couple of days.
Let us know how it goes.
Re: Modem Update
06-09-2019 6:05 PM
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thanks, i performed the reset, still awaiting the update to come through
Re: Modem Update
06-09-2019 7:22 PM
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Moderators Note
This topic has been moved from Fibre to My Router
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Modem Update
07-09-2019 1:02 PM
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