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Losing connection

NapalmAndChips
Hooked
Posts: 5
Registered: 12-09-2017

Losing connection

My Hub One is losing connection regularly (>once a day). The main light remains blue, but no devices connected to it can access the internet (websites report a DNS timeout). On restarting the router, it takes a while to regain a connection, including a stage with an orange main light and orange broadband light. However, it regains a connection without fail (so far). This is obviously an inconvenience I would like to be rid of!

4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Losing connection

Apologies that you're having problems with your connection.

 

The main light remains blue, but no devices connected to it can access the internet (websites report a DNS timeout).

Is this the same across wired and wireless devices?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
NapalmAndChips
Hooked
Posts: 5
Registered: 12-09-2017

Re: Losing connection

Yep, ethernet and wifi connected devices all have the same problem.

Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Losing connection

If/when this happens again, can you try browsing to the router's admin pages and seeing if you can access them please, preferably from a device using ethernet to the router. To get to the router admin pages open a browser and enter 192.168.1.254 in to the address bar.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
NapalmAndChips
Hooked
Posts: 5
Registered: 12-09-2017

Re: Losing connection

I've successfully navigated to the hub's admin pages on multiple occasions (whilst suffering this disconnection). It states that it is connected to broadband.