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Looking at moving to Plusnet but worried

Datrigga1
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Registered: ‎11-06-2021

Looking at moving to Plusnet but worried

Hi,

 

I'm looking at moving to Plusnet from Sky before they hike the price up.

 

While I'm doing my research (although a prev Plusnet customer) I have read the details about a problem with the supplied router. I need something stable as I work from home and need a reliable connection.

 

Should the router situation put me off moving?

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bobpullen
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Re: Looking at moving to Plusnet but worried

There are some Wi-Fi issues that affect a proportion of customers but we're in the middle of a firmware update to rectify that. If you move to us and you encounter issues with the supplied router, then I'm more than happy to help you out.

Bob Pullen
Plusnet Product Team
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Baldrick1
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Re: Looking at moving to Plusnet but worried

@Datrigga1 

Don't be put off by the Plusnet hub.

In the event that you have problems and the firmware update doesn't fix them all, there's an unofficial back up solution used by many of us. This is to get a BT Smarthub from an auction site where they sell for very little money. You will find more information and the easy to follow configuration instructions pinned to the top of the router board.

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Datrigga1
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Posts: 2
Registered: ‎11-06-2021

Re: Looking at moving to Plusnet but worried

@bobpullen

I have done the move across and my router has started to drop out the WiFi, which I can't have as I work from home.

If you could try the firmware update please.

Thanks JC
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bobpullen
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Re: Looking at moving to Plusnet but worried

@Datrigga1 - that's been done for you. You'll need to restart the router to apply the update.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵