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Looking at moving to Plusnet but worried

Datrigga1
Newbie
Posts: 1
Registered: a week ago

Looking at moving to Plusnet but worried

Hi,

 

I'm looking at moving to Plusnet from Sky before they hike the price up.

 

While I'm doing my research (although a prev Plusnet customer) I have read the details about a problem with the supplied router. I need something stable as I work from home and need a reliable connection.

 

Should the router situation put me off moving?

2 REPLIES 2
bobpullen
Community Gaffer
Community Gaffer
Posts: 15,034
Thanks: 2,679
Fixes: 171
Registered: ‎04-04-2007

Re: Looking at moving to Plusnet but worried

There are some Wi-Fi issues that affect a proportion of customers but we're in the middle of a firmware update to rectify that. If you move to us and you encounter issues with the supplied router, then I'm more than happy to help you out.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Baldrick1
Seasoned Hero
Posts: 6,503
Thanks: 2,932
Fixes: 191
Registered: ‎30-06-2016

Re: Looking at moving to Plusnet but worried

@Datrigga1 

Don't be put off by the Plusnet hub.

In the event that you have problems and the firmware update doesn't fix them all, there's an unofficial back up solution used by many of us. This is to get a BT Smarthub from an auction site where they sell for very little money. You will find more information and the easy to follow configuration instructions pinned to the top of the router board.