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Login to Router (setup account issue?)

annetteb
Interested
Posts: 1
Registered: ‎26-05-2021

Login to Router (setup account issue?)

Hi,

New customer here. Monday we switched to plusnet. Was able to access the router (blue light), but no internet access. 

Issue appears to be that the account signed in to the router was the "setup@plusdsl" account, not my own.

Managed to fix it (sign in to my own) but this morning it is happening again (reverted back to "setup" account).

The same fix used yesterday isn't working, even after router resets etc. 

 

Any suggestions? Seems like the router won't accept my accounts login

 

Hope this all makes sense.

2 REPLIES 2
Baldrick1
Moderator
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Posts: 8,471
Thanks: 3,839
Fixes: 276
Registered: ‎30-06-2016

Re: Login to Router (setup account issue?)

@annetteb  Welcome to the forum.

 Before entering your Plusnet credentials you must drop the DSL. The easiest way is to remove the plug that connects to the filter. Enter your details then plug it back in. Select connect if necessary.

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Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,059
Thanks: 8,693
Fixes: 1,401
Registered: ‎21-04-2017

Re: Login to Router (setup account issue?)

Welcome to our community forums @annetteb 

From what I can see your account hadn't activated automatically so I've just done that for you now. 

Let us know if you have any further issues getting online.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team