Left frustrated after engineer visit.
Cheers, I've completed another test just now and the test is showing your router now getting a speed of 40mbps so it appears that something may be wrong after all with the longer wire.
Personally what I'd recommend doing is use the shorter wire between the router and the master socket. If the router is in a bad location due to the master socket I'm always a firm believer of extending or upgrading your home network between your router and devices, because the broadband signal can deteriorate quicker the long it has to travel.
What I mean by this is use powerline adapters to extend the reach of the wireless signal, or longer ethernet cables, or make use of a switch to provide additional ethernet ports although I understand the engineer advised your existing switch may have been faulty. At this stage I'd put the switch back into place and see how it goes, so you have enough ports to connect your devices by ethernet. For the wireless only devices a power line adapter may be the way to go.
I understand what you've said that the engineer has advised however through testing with and without the longer cable in place, there does appear to be an issue with the longer cable.
My personal opinion would be to use longer ethernet cables and a switch too if you need to plug more than 4 devices into your router. To extend the wireless signal, it'd be to look at a powerline adapter (I've got one in my own house and it works great although it'd depend on the quality of the electricity wiring and that it's all on the same circuit).
If your switch causes an issue when or if you plug it back in, it may be worth going back to the retailer or manufacturer for a replacement, assuming it's under a warranty period still.
This is what gets me so annoyed with all this messing about, it's too much for customers to do to be asked to do all this!!
I can't even get it back on now!!!
It normally takes around 5 minutes for a modem router to go through the motions of connecting to the internet. Unfortunately your home network within your property is only your responsibility, I'm just trying to help out.
Totally get what you've said and that's what we're here for to help out. Due to the relatively very high cost I'd say that moving a master socket would be a last resort scenario in this case as there are other options available to try to sort the issues out you're experiencing.
I've not tested your line to cause the drop you've had just now, based on the longer cable between your router and master socket causing your speed to almost half I'd say that's also causing the few drops.
Yeah, it's just so frustrating, I'm sure you understand but hopefully it'll stay solid blue now.
It's just cause it was fine before we started doing this (apart from the one drop as mentioned), the thing I found weird was the downloading a file thing and to a degree Youtube as when I did a speed test I was getting around 30 mbs on the speed tests but downloading files were painfully slow, which as I mentioned I did try it from different places as I know sometimes the server your downloading from could be slow.
The drops as well are so weird because they would always be around 1 am (or around those hours) when these problems first started, we'd have 11 days solid connection then one really bad day, we had two really bad days which were both Sundays, I guess that was coincidence though but it's just too much stress, hassle and money with installing or moving sockets which might even still give us the problems.
I'm not saying what you're saying is wrong and I don't disbelieve you either but I keep getting told different things and the engineer as I say showed me the tests with things when he narrowed it down to the router (which he said was getting a bit too warm) and then as we say about the TP link which I've just left out for now still.
I just feel it's unfair to do all this with all these costs when it's a lot of money, it just leaves you very upset and frustrated.
I'm sure you get what I mean
It's sometimes difficult to track down the cause of an intermittent fault. Hopefully you don't notice any further issues but if you do I'd start with using the shorter cable and putting your switch back in. If the switch causes connection issues I'd recommend then contacting the manufacturer or where you bought it from to see if they can replace it for you.
Let me know how you get on.
I've got a hunch that the DSL cable (the wire between the router and your master socket) may be the culprit behind the issues and the router and the switch may in fact not be faulty but we can only really determine that through more troubleshooting. There's no reason why a switch will be causing an issue unless it's developed a fault.
I know This is what's really confused me, I do remember the engineer saying to me about the TP link possibly over powering the router (remember he said the router was too hot) and he then followed up to say how he goes by the rule of there's usually only 4 Ethernet ports in the back of the router for a reason so putting in extensions and more wired connections over powers it, hence why he mentioned how he's pretty sure it was that after he tested my wire and the box.
I really wish I could just get the master socket moved to be honest but even then I could move that and still have the problems, it's heartbreaking
I've read and understood what you've said but I don't believe at this stage we can really suggest anything else.
Let us know how it goes if you decide to carry out more troubleshooting