Laptops Won't Connect To Router
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Laptops Won't Connect To Router
12-11-2016 3:56 PM
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Can anyone help please? Since 5pm Wednesday neither of my laptops (one Mac Book, one HP) will connect to my router, yet the phones and iPads connect no problem. The only way I can get the laptops to connect is to switch the route off and back on again. There were no issues before this point in time.
The connection diagnosis on both laptops state to move the laptop closer to the router, or the IP address is missing. Even if I put them next to the router they won't connect. I've checked the connection speed and it's still 23MB so no problem there.
Any suggestions please?
Many thanks
Re: Laptops Won't Connect To Router
12-11-2016 5:19 PM
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Without knowing anything about you network I would think the laptops are trying to connect to the 5GHz wireless network. They may only operate on the 2.4GHz option. Just a guess.....
Re: Laptops Won't Connect To Router
15-11-2016 7:34 PM
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What wireless router model are you using?
Re: Laptops Won't Connect To Router
16-11-2016 2:37 PM
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Hi Bill888,
its the SageMCom 2704N. It was all working beautifully until a week ago today when all of a sudden the laptops won't connect. Now the printer won't, yet the iPads and phones still will. The only way to get the other items to connect is to restart the router.
Re: Laptops Won't Connect To Router
16-11-2016 2:40 PM
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Hi Champnet,
thanks for your advice. How would I check that out? I've been reading up on changing the router channel but how would I split the network from 5GHz to 2.4GHz? Thanks 😊
Re: Laptops Won't Connect To Router
16-11-2016 6:17 PM
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The Hub Zero Sagemcom 2704n only supports 2.4 GHz.
Can I suggest you log into the 2704n router and manually set the wireless channel number to 1, 6 or 11, and see whether you observe any improvement.
https://www.youtube.com/watch?v=J57pgKdRcBY
By default, when you restart the router, it uses 'automatic' wireless channel selection by default.
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