Laptop won't connect to internet on wireless
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- Laptop won't connect to internet on wireless
Laptop won't connect to internet on wireless
26-05-2019 11:47 AM
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Re: Laptop won't connect to internet on wireless
26-05-2019 12:12 PM
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Welcome to the forum.
If you have a Plusnet Hub One try separating the 2.4 and 5 GHz bands see https://community.plus.net/t5/My-Router/2-4ghz-and-or-5ghz-best-practice/m-p/1351966#M840. Try each band in turn.
When you say that you are entering the router user name I assume that what you are really doing is searching for wireless networks on your laptop, selecting you router transmission and entering the router wireless password?
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Re: Laptop won't connect to internet on wireless
26-05-2019 1:58 PM
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Re: Laptop won't connect to internet on wireless
26-05-2019 2:21 PM
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Am I being confused by you meaning the transmitted wireless network name when referring to username? I associate user names with the log in details for the router plus your Plusnet account, which has nothing to do with wireless connections. If so then please ignore the following.
As I understand it you are trying to connect your laptop to your router? If this is the case then you do not need to look at the router settings unless you want to confirm the wireless key, which will be on a label on the router case. Having noted that go to your laptop and do a search for wireless networks. From the list that might appear select the one for your router, as per the wireless network taken from the router label then enter the wireless key.
If you have separated the bands then if your laptop supports 5GHz you should also see a second transmission with -5 added to the wireless network name. Try both in turn and use the best.
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Re: Laptop won't connect to internet on wireless
26-05-2019 3:10 PM
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Moderator's Note(s)
Thread moved from Fibre Broadband to My Router.
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Re: Laptop won't connect to internet on wireless
27-05-2019 1:14 PM
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Hi @Paul56, sorry to hear you're experiencing problems with a laptop connecting.
Might sound like a silly question, but have you tried shutting down the laptop and rebooting at all?
Could you also confirm which operating system the problematic laptop is running?
Thanks.
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