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Keeps losing ethernet connections

Ka244mog
Newbie
Posts: 1
Registered: ‎24-05-2020

Keeps losing ethernet connections

My router has started to lose ethernet connection. I have tried different ports and am now onto my third cable ..my wifi is stable but I keep losing my lan connection which is set up for security cameras..
1 REPLY 1
EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,959
Thanks: 339
Fixes: 110
Registered: ‎26-03-2018

Re: Keeps losing ethernet connections

Hi @Ka244mog,

 

I'm sorry for any inconvenience that the dropping ethernet connection is causing you. As you've tried changing the port and cable and you aren't experiencing any problems with wireless connections, it's likely that this is being caused by a router fault.

 

I've sent you a replacement router to try and there's no charge for this, as your current router is under twelve months old. We'd normally advise that the new router will arrive within 3-5 working days but it may take slightly longer under the current circumstances.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team