cancel
Showing results forย 
Search instead forย 
Did you mean:ย 

Keep loosing broadband ๐Ÿ˜ฟ

masson125
Hooked
Posts: 9
Registered: โ€Ž22-01-2019

Keep loosing broadband ๐Ÿ˜ฟ

<p>I am having to reset my router more and more often as I keep loosing my broadband. Happen 3 times this evening and becoming a pita!&nbsp;</p>
<p>&nbsp;</p>
<p>Log shows "Event code(s): '1 BOOT,4 VALUE CHANGE"&nbsp;</p>
1 REPLY 1
Jubby
Plusnet Help Team
Plusnet Help Team
Posts: 626
Thanks: 115
Fixes: 31
Registered: โ€Ž06-08-2018

Re: Keep loosing broadband ๐Ÿ˜ฟ

Hello @masson125,

Please accept my apologies for the issue with your broadband service.

After testing the line, we can see that your service has dropped 3 times within 24 hours but the speed is between the estimates for the line.

 

As you are powering off the router when the connection drops, do you know if the connection reestablishes when given the time to reconnect? Due to the event log, please connect your router to the test socket and if the persists raise a fault. Once complete, let us know on here so we can progress the issue.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional