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Issues with Wifi

tomgotts123
Newbie
Posts: 2
Thanks: 1
Registered: ‎03-08-2020

Issues with Wifi

Hi,

 

I've been having issues with my wifi at home. It seems to keep dropping out with our laptop, mobile phones and especially with our Ipad which rarely connects at all. We have several devices directly connected to the router through a cable and these have no issues connecting and the internet never drops out for them. It seems to be resolved most times by simply resetting the router but not for our Ipad, which is basically unusable at the moment due to no internet connectivity. I believe the router is a Plusnet Hub One which we've had for a number of years with no issues until a few months ago. The issues are not limited to a certain part of the house, even if sat directly next to the router you can sometimes have no connection.

Does anyone have any suggestions, do we need a new router?

2 REPLIES 2
Strat
Moderator
Moderator
Posts: 30,207
Thanks: 3,227
Fixes: 495
Registered: ‎14-04-2007

Re: Issues with Wifi

Moderators Note
This topic has been moved from Fibre Broadband to My Router.

Customer and Forum Moderator. Windows 10 Firefox 86.0 (64-bit)

WillF
Plusnet Help Team
Plusnet Help Team
Posts: 218
Thanks: 52
Fixes: 21
Registered: ‎31-03-2020

Re: Issues with Wifi

Hi @tomgotts123 Thanks for contacting us about your Wi-Fi, check out the help and support page here https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team