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Is it my wifi router that has broken?

rachelm
Hooked
Posts: 9
Registered: ‎03-03-2015

Is it my wifi router that has broken?

My wifi is down. I have tried unplugging and switching back on the router but the only light that is coming on is the power light. I seem to remember that whenever I've had wifi problems in the past the other lights have at least flickered for a bit but this time there's nothing. Does this mean the problem is with the router?
10 REPLIES 10
rachelm
Hooked
Posts: 9
Registered: ‎03-03-2015

Re: Is it my wifi router that has broken?

I've found a really old wired router and connected that. (I've never used it with my current computer and don't know if I've got the right software to use it) - When I switch that on, the power, DSL and Ethernet lights come on but not the internet.
runhare
Aspiring Pro
Posts: 554
Thanks: 69
Fixes: 3
Registered: ‎09-10-2007

Re: Is it my wifi router that has broken?

With the old router it would need to be manually configured with your plus net account username and password.  What model of router is it?

its not necessarily a router fault .  It might be a line fault.  

But first of all you'd be best off doing a factory reset of your old router . Ther will be a reset button on the router and you'll need a pin to press it in while the router is turned on. 

if that doesn't work then report a fault to Plus Net support  

https://www.plus.net/help/

 

Hope this helps 

 

 

Gel
All Star
Posts: 2,035
Thanks: 235
Fixes: 24
Registered: ‎02-08-2007

Re: Is it my wifi router that has broken?

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,340
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Registered: ‎21-04-2017

Re: Is it my wifi router that has broken?

Hi there.

It looks like your router is trying to connect using an incorrect password.

Which one do you have connected at the moment?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Strat
Moderator
Moderator
Posts: 30,232
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Registered: ‎14-04-2007

Re: Is it my wifi router that has broken?

Moderator's note:

Topic moved from Broadband to My Router

Customer and Forum Moderator. Windows 10 Firefox 86.0 (64-bit)

rachelm
Hooked
Posts: 9
Registered: ‎03-03-2015

Re: Is it my wifi router that has broken?

I've got the old wired router connected at the moment. On my computer it is saying that I have limited network connection - presumably because it has got the wrong password on it? The old wired router is a BT Voyager 210 ADSL router - I must have got it from Plusnet because I've never had broadband direct from BT. I can't see a way to re-set it or how to enter a new password.

Does it sound like the newer WiFi router is the problem then?
Mustrum
Community Veteran
Posts: 2,410
Thanks: 532
Fixes: 53
Registered: ‎13-08-2015

Re: Is it my wifi router that has broken?

There is a user manual for the Voyager here

 

Relevent info:

 

6 Start your Internet browser and type in the address 192.168.1.1   7 The Configuration Manager screen should open.
 
 
 
 
8 On the Configuration Manager screen, enter your Broadband User Name and Password. Your Username will take the following form:
 
 
 
  PlusNet: (www.plus.net) :username@plusdsl.net Force9 (www.force9.net) :username@f9.co.uk Free-Online (www.free-online.net) : username@freeonline.net
 
 
 
9 Click Connect. 10

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,215
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Registered: ‎22-01-2018

Re: Is it my wifi router that has broken?

Hello @rachelm

 

Thanks for getting back to us. Please follow the steps outlined by Mustrum, and get back to us if you have no success.

 

We would be happy to send a new router.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
rachelm
Hooked
Posts: 9
Registered: ‎03-03-2015

Re: Is it my wifi router that has broken?

Thanks. I'm now online with the wired router so it must be the WiFi router that is faulty.
deank
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 325
Fixes: 14
Registered: ‎23-11-2017

Re: Is it my wifi router that has broken?

Hit @rachelm

 

I have processed this for you, and a new router has been sent out. You should receive this within 3-5 working days.


 Dean R
 Plusnet Staff