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Internet light red

NCS
Newbie
Posts: 1
Registered: 26-09-2016

Internet light red

Hi there,
I received my router this morning and also the message saying that my service is ready to use unfortunately the router won't connect properly. Ive done the tricks; turning it off for 15 mins and the reset button but it the internet light is still red.
Any help would be greatly appreciated
6 REPLIES
hursty
Dabbler
Posts: 13
Fixes: 1
Registered: 25-09-2016

Re: Internet light red

I had the same issue, and it continues

 

try going to hub manager

advanced settings/broadband

 

Where it says broadband username and password, make sure these are correct. you might see"plusnet set up" or something

 

My router was set up wrong. It should be plug and play, but it wasnt

 

if it doesnt show your chosen username password etc, change them and hit connect

Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: Internet light red

Looks like you were able to connect shortly after this message. Let us know if there's anything we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
scopio1
Dabbler
Posts: 16
Thanks: 1
Registered: 15-07-2016

Re: Internet light red

Very strange, my PlusNet router suddenly showed the internet light red but I still have an internet connection. I will try and reboot the router and the pc to see if it will connect and show the internet light back to green.

scopio1
Dabbler
Posts: 16
Thanks: 1
Registered: 15-07-2016

Re: Internet light red

Just restarted the pc with the internet red light on the router still on and I still have internet connection. I will now see if by rebooting the router the light turns back to green.

Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: Internet light red

Is this with a technicolor 582 by any chance? If so I wouldn't worry about the light being red unless you experience connection problems.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
scopio1
Dabbler
Posts: 16
Thanks: 1
Registered: 15-07-2016

Re: Internet light red

Yes technicolor 582. Just rebooted the router and the light turned back to green.