I have had a plusnet router for about 10 years now and has become very slow. I recently bought a new TP-link router however i cannot seem to connect to the internet when i try to set it up. I checked my ISP online and it said BT America’s Inc even though i live in the UK and have a UK IP address. I asked in the BT community and they advised me to ask in the plusnet forum. Any help or ideas would be much appreciated.
Who do you pay for your internet? If Plusnet, then yes, your internet will be with them. I seem to recall that some ip ranges were mis- identified after being transferred a while back, but thoought that had been sorted.
If BT are your provider, i'm not sure you will get much help from a Plusnet forum. They are part of the same company, but that is where the similarity ends. What is your ip address range?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Yes, I've just edited my post above with a helpful link
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
You’ve cleared that up very well for my thank you. I just need my ISP password which i understand is the same as my member centre password. I’ve gone onto the reset page and said it has sent a reset email however this email has not arrived and i don’t know which email it has sent it to. Have you got any ideas?
It will have gone to the email address to which you normally get notifications from PlusNet for things like bills etc
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
