I have reset router now I cannot connect to internet
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I have reset router now I cannot connect to internet
15-09-2018 3:36 PM
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Re: I have reset router now I cannot connect to internet
15-09-2018 4:38 PM
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Welcome to the forum.
When you say it is connected to the internet but it's not connected, do you really mean that it's connected to the router but there's no internet?
Can you log into the router by putting 192.168.1.254 into the address field (that's the one at the top, not the search field) of your router? This should open up the router's admin page. If so, what does the status page say? If the router asks for a user name and password it's on a label fixed to the router.
It could be a dead router.
Moderator and Customer
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Re: I have reset router now I cannot connect to internet
15-09-2018 5:23 PM
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Re: I have reset router now I cannot connect to internet
15-09-2018 8:30 PM
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Hi
are you connecting via wired or wifi.?
I would switch off and unplug all equipment including router and then restart after a wait of 30 minutes.
Log into the router. If it says connected besides the broadband connection tab you are syncing with the plus net network. If you still cannot browse the Internet then go the process of flushing the computers dns cache .
Which web browser are you using ?
You could try a different browser too!
Re: I have reset router now I cannot connect to internet
16-09-2018 5:14 AM
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Could it be that the router was reset to factory defaults and lost the broadband log in details?
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: I have reset router now I cannot connect to internet
16-09-2018 5:16 AM
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Moderator's note:
Thread moved from Broadband to My Router.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: I have reset router now I cannot connect to internet
17-09-2018 10:26 AM
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Hi all,
@sid007 I've just checked your account and it looks like this was resolved yesterday. Let us know if there's anything else we can do for you though.
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- I have reset router now I cannot connect to intern...