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I PAD intermittently not connecting to wireless

peterlockhart
Newbie
Posts: 1
Registered: ‎06-05-2020

I PAD intermittently not connecting to wireless

I recently added an Amazon Echo Dot to my wireless network and ever since my trusty old ipad seems to disconnect intermittently from the network. Unplugging the Dot seems to fix the issue. Just wondering if an upgrade to my router's software may help or if there is anything else I can do. 

The firmware version is: Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated 21/03/19

3 REPLIES 3
dvorak
Moderator
Moderator
Posts: 24,790
Thanks: 4,486
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Registered: ‎11-01-2008

Re: I PAD intermittently not connecting to wireless


Moderators Note


This topic has been moved from ADSL Broadband to My Router

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drprtr
Newbie
Posts: 3
Thanks: 1
Registered: ‎07-05-2020

Re: I PAD intermittently not connecting to wireless

First thing I'd check is if your hub is trying to assign the same IP address to both devices.

In Hub Manager got to Advanced Settings -> Home Network -> Devices to check.

Set them both to use DHCP and your hub should assign them unique addresses.

You might need to restart both devices for to get their new IPs.

EdWeasley
Plusnet Help Team
Plusnet Help Team
Posts: 122
Thanks: 7
Fixes: 3
Registered: ‎09-03-2020

Re: I PAD intermittently not connecting to wireless

Hi @peterlockhart,

 

Thank you for taking your time to get in touch.

 

I am very sorry that you are having a problem with our service. As my response contains account sensitive information this is not something I can provide over this platform. I have created a support question on your account with the answer and you are able to respond to this. You can view this on the following link. https://www.plus.net/wizard/?p=view_question&id=201484752

 

Kind regards,

 

Josh

 Josh Berriman
 Plusnet Help Team