HubOne sold but buyer can't change user name/p'word to his PlusNet id
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HubOne sold but buyer can't change user name/p'word to his PlusNet id
11-09-2017 12:07 PM
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Recently sold my HubOne as many do looking at the e bay listings.
Before mailing I powered up & pressed reset button to clear any settings for my account that PN had loaded.
However, buyer's been unable to set his own address/ p'word and PN support have had no suggestions for him either; any clues?
Re: HubOne sold but buyer can't change user name/p'word to his PlusNet id
11-09-2017 12:17 PM
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Re: HubOne sold but buyer can't change user name/p'word to his PlusNet id
11-09-2017 12:25 PM
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@Gel you need to get the Hub one removed from your account. That will stop it doing an auto setup, assuming the new user has a PN connection. Then proceed as @Browni says.
NB you'll probably need one of the PN forum help team to remove it from your account, I would hazard a guess that it's not something the normal CSC would know about.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: HubOne sold but buyer can't change user name/p'word to his PlusNet id
11-09-2017 2:36 PM - edited 11-09-2017 2:45 PM
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@Gel, further to @MisterW 's suggestion you can disable automatic hardware setup yourself.
Log into Member's Centre.
Go to Connection Settings -> Automatic Hardware-setup
This should prevent your username being sent to the hub.
In addition to Browni's advice, I wonder if the buyer remembered to add '@plusdsl' to the end of their username.
An alternative method which usually works with Home Hubs, is to unplug the DSL cable and then power up the Hub One. It should then be possible to edit the username and password. Save and reboot the hub and confirm the new settings were not lost. If the settings were lost, a valid realm has probably not been corrected entered or has been omitted (eg username@plusdsl.net) Then reconnect the DSL cable.
While DSL cable is disconnected, off the top of my head, I think I had to edit the username and password here in the Advanced menu, but I could be wrong:
Re: HubOne sold but buyer can't change user name/p'word to his PlusNet id
11-09-2017 2:51 PM
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Thanks for replies all; I'm no longer a PN customer so can't access Member Centre,
but presumably someone from PN could initiate?
As buyer has a PN e mail address assume he'll know correct settings for router he's using.
I was able to enter a different e mail address & p/word on the HubOne when I switched provider,
but as I expected it wouldn't accept; had therefore assumed a new PN user name & p/word would have
worked, but it may be the auto settings automatically populated again with my name/p'word.
Re: HubOne sold but buyer can't change user name/p'word to his PlusNet id
11-09-2017 9:54 PM
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As your account is closed [iirc I did this myself], the router component would be destroyed and along with it the automatic router setup but I'll confirm this tomorrow when I'm back in the office.
Click disconnect to allow entry of username/password?
Have they tried this? That should work irregardless of the automatic setup system.
I'm no longer a PN customer so can't access Member Centre
Whilst I can't confirm this, you should be able to login to the Member Centre still, as recently we've not been automatically removing portal access upon closure of accounts.
Re: HubOne sold but buyer can't change user name/p'word to his PlusNet id
11-09-2017 11:31 PM - edited 12-09-2017 7:16 AM
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Thanks Anoush, and you're right about Member Centre access, but now I only see a very paired down list of options.
I now have router back in my possession
Re: HubOne sold but buyer can't change user name/p'word to his PlusNet id
11-09-2017 11:35 PM
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It’s very likely the router component is destroyed, unlinking the router from the automatic setup but I’ll confirm tomorrow.
Re: HubOne sold but buyer can't change user name/p'word to his PlusNet id
12-09-2017 2:05 PM
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Re: HubOne sold but buyer can't change user name/p'word to his PlusNet id
12-09-2017 3:25 PM
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Would this work even though Hub obviously can't handshake with PN anymore?
Re: HubOne sold but buyer can't change user name/p'word to his PlusNet id
12-09-2017 3:28 PM
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Re: HubOne sold but buyer can't change user name/p'word to his PlusNet id
13-09-2017 8:23 AM
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Re: HubOne sold but buyer can't change user name/p'word to his PlusNet id
13-09-2017 4:34 PM
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Took me a little effort to open webpage for the router but see screenshot.
I think the buyer of my Hub must have been entering some incorrect data as set up
screen's seems ready to go when correct user info input.
Re: HubOne sold but buyer can't change user name/p'word to his PlusNet id
13-09-2017 4:47 PM
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Re: HubOne sold but buyer can't change user name/p'word to his PlusNet id
13-09-2017 5:07 PM
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- HubOne sold but buyer can't change user name/p'wor...