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Hub one wifi problem

Posts: 1
Registered: ‎30-11-2019

Hub one wifi problem

I keep losing wifi to pretty much everything I have 2 galaxy a70's and 2 iPhone se and galaxy tab a and various other bits and bobs. The connection is constantly being lost primarily on the phones. I have separated 2.4 and 5GHz and the router is plugged directly into the test socket. Any suggestions as it has now got to the stage that I have given up and use 4g ...
Plusnet Help Team
Plusnet Help Team
Posts: 24,082
Thanks: 8,703
Fixes: 1,406
Registered: ‎21-04-2017

Re: Hub one wifi problem

Thanks for getting in touch @Pedders006 

I'm sorry to see you're experiencing wireless problems. I've tested your line and there are no issues showing with the broadband signal going into your router and it looks like the 2.4GHz frequency is still merged with the 5GHz. 

Can you carry out the steps Here making sure you rename one of the frequencies to something different?

Let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team