Hub one wifi/firmware issue
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- Re: Hub one wifi/firmware issue
Hub one wifi/firmware issue
29-08-2021 12:17 AM - edited 29-08-2021 12:20 AM
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Software version 4.7.5.1.83.8.263 | Last updated 10/03/19
Currently on that, haven't used hub one in years. Only using it because my n56u stopped 2.4 signal. Anyway is the above correct firmware? and i lost 10mb dload using the hub one compared to using the n56u. Might have been the reason why I changed to n56u. all mobile devices are slower loading with hub one. Any new updates for router that improves it?
Thanks
Re: Hub one wifi/firmware issue
29-08-2021 12:01 PM
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Hiya @Faizan786, thanks for getting in touch.
I am sorry to hear you experience some issues when using our router. I have sent a request off to our products team to have the latest firmware pushed to your router, to see if that makes any improvement for you. Please just allow up to 5 working days for this to be actioned.
Re: Hub one wifi/firmware issue
30-08-2021 6:01 PM - edited 30-08-2021 6:02 PM
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Thank you. I also get the following with hub one router when running bt wholesale speed test.
I have tried this various times during the day. Never had issue when using old 3rd party router. This is wired.
Thanks
Re: Hub one wifi/firmware issue
31-08-2021 8:30 AM
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Good morning @Faizan786
Can I just ask how you're running your speed tests? Are they wired or wireless? The reason I'm asking is because tests on my end appear to show that the line is syncing at 42Mbps (RRT). When running a phone line test though, it was unable to complete, which sometimes does indicate an issue on the actual line itself. Let's see how you get on with the firmware update and we'll definitely address the phone issue if your service does not improve.
Re: Hub one wifi/firmware issue
01-09-2021 6:28 PM - edited 01-09-2021 6:29 PM
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Its Wired as stated in my last post. I done the test again and getting same message ( Is it working for everyone? )
Does the firmware automatically change on router? Or does it require hard reboot? How will I know if the firmware is been forced?
I don't want to keep rebooting router causing DLM issues.
Thanks
Re: Hub one wifi/firmware issue
02-09-2021 10:12 AM - edited 02-09-2021 10:13 AM
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Thanks a lot for your response @Faizan786 - apologies for missing that.
Again, tests on the line from our end this morning indicate that the line is syncing at 40.4 Mbps - slightly lower than yesterday but nothing to cause much concern for now.
Correct, the router will require a reset once the update has been pushed through. I've just had a look at @LaurenB 's request and it hasn't been picked up just yet. A good way to see what speeds the Hub One is receiving is to check out the Data Rate on the Hub One Manager.
Once logged in, navigate to Troubleshooting > HelpDesk, here you'll find the data rate, if the download speed (displayed in Kbps) is in and around the speeds that I've mentioned above, the issue is clearly with the router, or the wiring between the router and your device.
If that's the case, we can always look into sending a replacement router out.
Re: Hub one wifi/firmware issue
02-09-2021 10:06 PM
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Thanks, what about the bt wholesale tests error above. Is bt down? never had error before, it alway went to ip profile page.
Will you or lauren notify me when to reboot router. Thanks
Re: Hub one wifi/firmware issue
03-09-2021 10:43 AM
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Hiya @Faizan786, I'm not aware that the site is down but your IP profile looks fine this side.
With regards to the firmware, I've had a check today and this still hasn't been picked up. If you give us a nudge after the weekend, we can have a check again for you and let you know when to reboot.
Re: Hub one wifi/firmware issue
07-09-2021 12:05 AM
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@LaurenB Any luck on the firmware? Also I am still getting that same message above I posted from Bt wholesale test. It allows speed test but gives error when trying additional diagnosis to see IP profile page. Maybe the router firmware might resolve this or theres a problem elsewhere as @adam945 stated. Hopefully just firmware as 3rd party router had no issues with Bt wholesale test.
Other then that phones workihg fine and internet up & running.
Thanks
Re: Hub one wifi/firmware issue
07-09-2021 9:56 AM
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Good morning @Faizan786
I've just had a look at our Products Dashboard and it doesn't look like it's been picked up yet. It's not something we can directly influence if I'm honest.
Try posting on here, our products team usually pick posts up on this thread and will push a firmware update through. I can't specify a lead time though.
Re: Hub one wifi/firmware issue
15-09-2021 12:25 AM
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Aint getting no luck on that post, maybe they snowed under.
Re: Hub one wifi/firmware issue
15-09-2021 9:00 AM
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Morning @Faizan786, I am sorry for the delays. I have just checked the request raised and looks like the team got to my request for your update however, they aren't seeing that the router is online.
Can you please reset your router and let us know once done so we can update the team for you?
Re: Hub one wifi/firmware issue
15-09-2021 6:06 PM - edited 15-09-2021 6:09 PM
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Ive just hard reset it. I am getting crumbling speeds today
https://www.thinkbroadband.com/speedtest/1631725434849271955
Re: Hub one wifi/firmware issue
15-09-2021 8:32 PM
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ignore speedtest , I was downloading large file. Anyway router reset.
Re: Hub one wifi/firmware issue
16-09-2021 10:44 AM
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Hi @Faizan786
Thanks for your response. Can I ask, what router are you using at the moment? We have a Plusnet Hub One on the account, but on our end, it's been offline since 20/05/2021. This is the router that @LaurenB sent across to our products team to get the firmware updated.
Speeds look pretty decent to be honest, they have nudged up and down over the last couple of weeks but remain within estimates. At the minute, my test is showing that the line is syncing at 40Mbps.
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