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Hub one firmware update request

Morris
Newbie
Posts: 1
Registered: ‎12-04-2020

Hub one firmware update request

We've begun having numerous problems with our Hub One router, upon inspection I've noticed on the router home page that the routers software version is 4.7.5.1.83.8.217.1.1 and Last updated 18/12/15.

I was hoping to find out what the current firmware version is and how I go about updating this.

 

Thanks

4 REPLIES 4
dvorak
Moderator
Moderator
Posts: 24,802
Thanks: 4,489
Fixes: 1,139
Registered: ‎11-01-2008

Re: Hub one firmware update request


Moderators Note


This topic has been moved from Tech Help to My Router

Customer / Moderator
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If it fixed it click 'This fixed my problem'
daveplus
Pro
Posts: 563
Thanks: 122
Fixes: 7
Registered: ‎25-08-2010

Re: Hub one firmware update request

Hi @Morris 

I don't use use the Hub 1, but if you search the forum you will find a zillion posts on the topic

Dave

Baldrick1
Seasoned Hero
Posts: 6,020
Thanks: 2,661
Fixes: 179
Registered: ‎30-06-2016

Re: Hub one firmware update request

@Morris 

Your firmware is out of date, the latest ends 263.

You cannot update it, it has to be done remotely by Plusnet. Your Hub looks to have been left out of the database as it should have been done automatically.

 You will have to either contact Plusnet or wait and see if a staffer comes along and picks up your post.

bobpullen
Community Gaffer
Community Gaffer
Posts: 14,832
Thanks: 2,423
Fixes: 163
Registered: ‎04-04-2007

Re: Hub one firmware update request

@Morris, if you factory reset your router by inserting something into the pinhole at the rear of the device until the status light flashes green, then you should find the latest firmware is pushed to your device within 2-3 days.

Bob Pullen
Plusnet Product Team
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