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Hub one firmware update request

Posts: 1
Registered: ‎12-04-2020

Hub one firmware update request

We've begun having numerous problems with our Hub One router, upon inspection I've noticed on the router home page that the routers software version is and Last updated 18/12/15.

I was hoping to find out what the current firmware version is and how I go about updating this.



Posts: 24,802
Thanks: 4,489
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Registered: ‎11-01-2008

Re: Hub one firmware update request

Moderators Note

This topic has been moved from Tech Help to My Router

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Posts: 563
Thanks: 122
Fixes: 7
Registered: ‎25-08-2010

Re: Hub one firmware update request

Hi @Morris 

I don't use use the Hub 1, but if you search the forum you will find a zillion posts on the topic


Seasoned Hero
Posts: 6,020
Thanks: 2,661
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Registered: ‎30-06-2016

Re: Hub one firmware update request


Your firmware is out of date, the latest ends 263.

You cannot update it, it has to be done remotely by Plusnet. Your Hub looks to have been left out of the database as it should have been done automatically.

 You will have to either contact Plusnet or wait and see if a staffer comes along and picks up your post.

Community Gaffer
Community Gaffer
Posts: 14,832
Thanks: 2,423
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Registered: ‎04-04-2007

Re: Hub one firmware update request

@Morris, if you factory reset your router by inserting something into the pinhole at the rear of the device until the status light flashes green, then you should find the latest firmware is pushed to your device within 2-3 days.

Bob Pullen
Plusnet Product Team
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