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Hub one firmware update request

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Rising Star
Posts: 64
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Registered: ‎26-09-2017

Hub one firmware update request

I have repurposed a spare plusnet hub one to replace a hub zero on ADSL for a friend who is a a current plusnet customer.

The connection seems to drop at least once a day on the hub 1 whereas the hub zero would maintain a connection for 2weeks. 

The firmware on the hub 1 Is quite old

 Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2

It won't update automatically as it seems to be on the cease list.

I am happy to pm the account details over to a staff member

Thanks

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11 REPLIES 11
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Plusnet Help Team
Plusnet Help Team
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Registered: ‎07-12-2017

Re: Hub one firmware update request

Hi @Protech

 

Can you please PM us the following so we can add the router to the account:

 

- The username of the account

- The serial number of the router

- The MAC address on the router (only first 6 characters are needed)

 

Once we have added this, a factory reset should push the update.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
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Re: Hub one firmware update request

Hi @LaurenB
PM sent
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Plusnet Help Team
Plusnet Help Team
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Registered: ‎01-01-2012

Re: Hub one firmware update request

Thanks for the PM @Protech

We've added the details now

As @LaurenB advised above if they carry out a factory reset it should register on our end and the new firmware pushed out within 24 to 48 hours.

If it still hasn't updated after then let us know and we can see if we can get that pushed out remotely

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 Matthew Wheeler
 Plusnet Help Team
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Registered: ‎26-09-2017

Re: Hub one firmware update request

Thanks @MatthewWheeler 

I have done the reset twice and waited 48hrs , however the router still appears to be on the ceased list

Regards Martin

22:09:20, 08 Dec. (34761.640000) CWMP: session closed due to error: Could not resolve host
22:09:20, 08 Dec. (34761.590000) CWMP: Server URL: https://ceased.tr69.p; Connecting as user: ACS username
22:09:20, 08 Dec.

(34761.580000) CWMP: Session start now. Event code(s): '6 CONNECTION REQUEST,0 BOOTSTRAP,4 VALUE CHANGE'

 

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Plusnet Help Team
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Registered: ‎25-02-2019

Re: Hub one firmware update request

Fix

Hi @Protech,

 

I have looked into it and I can see that my colleague added a 'colon' into the serial number by mistake which is why it hasn't worked. I have corrected this now.

 

Please factory reset the router again and it should update within the next 48 hours.

 

Thank you for your patience.

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 Faris
 Plusnet Help Team
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Registered: ‎26-09-2017

Re: Hub one firmware update request

@Beyhive

Firmware updates now being recieved

Thanks

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Plusnet Help Team
Plusnet Help Team
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Registered: ‎25-02-2019

Re: Hub one firmware update request

You're welcome @Protech,

 

Let us know if there is anything else we can help with please.

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 Faris
 Plusnet Help Team
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Newbie
Posts: 1
Registered: ‎09-02-2020

Re: Hub one firmware update request

Our firmware is Software version 4.7.5.1.83.8.263 | Last updated 26/03/19. Is this the most recent?

Trend Micro Housecall says this router needs a firmware update as 2 vulnerabilities:

SSL-Poodle Vulnerability

SSLv2-Drown Vulnerability

1 risky post open SMB 445/TCP

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Newbie
Posts: 1
Registered: ‎18-04-2020

Re: Hub one firmware update request

Hi

Could you please advice me on how to go about getting a firmware update on my hub one

My household experiences constant WiFi problems

I'm currently on 4.7.5.1.83.8.226 last updated 17/09/16

 

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Seasoned Champion
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Registered: ‎07-07-2009

Re: Hub one firmware update request

@laura033 Unfortunately the latest official firmware release also has problems with WiFi, there is a long thread about it in this forum, it has been going on for over a year and is not fixed. Some customers have had test firmware downloaded to them but no final fix has been found yet.

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Plusnet Help Team
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Re: Hub one firmware update request

Thanks for getting in touch @laura033 

If you've got firmware that old your router's dropped off our hardware management system for one reason or another. Can you send me a PM with your router's serial number and MAC from the label on the bottom of the router?

I'll then get this re-added and after you carry out a factory reset you'll be running on the latest.

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 Anoush Mortazavi
 Plusnet Help Team