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Hub has a strange fault, any chance of getting a replacement?

Brend
Newbie
Posts: 1
Registered: ‎27-04-2021

Hub has a strange fault, any chance of getting a replacement?

Hi,

Came back to Plusnet a few months back. At first all seemed fine. Then I noticed I was getting kicked off the WiFi sometimes. Then the family started to complain. It seem roughly once a day one device gets kicked off happening to PC, phone, tablet and games system. sometimes a re-start worked, sometimes had to forget the network and re-join.

I have an old NetGear, so plugged that in and everything is fine again.

 

Any Chance PlusNet will admit there is a problem? I'll grant you it's not a run of the mill issue!

 

Cheers

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 25,550
Thanks: 4,763
Fixes: 1,207
Registered: ‎11-01-2008

Re: Hub has a strange fault, any chance of getting a replacement?


Moderators Note


This topic has been moved from ADSL Broadband to My Router

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If it fixed it click 'This fixed my problem'
Longliner
Pro
Posts: 223
Thanks: 88
Fixes: 4
Registered: ‎22-10-2014

Re: Hub has a strange fault, any chance of getting a replacement?

@Brend 

Hub One problems well documented, as is the fix: buy a HH6 from Gumtree, ebay etc. Prices around £5 to £15, keep the Hub One as a spare. This is only one of similar posts on this thread, with thanks to Baldrick who did all the hard work to get it working!