I received my Hub Two to upgrade from Hub One. The new hub connects ok and the light goes blue, however there is no internet access either through wifi or ethernet. After some digging around here and in the router's settings I can see that the broadband username is firstname.lastname@example.org.
How can I change this on the router? Or is this something that is done remotely?
Fixed! Go to the fix.
Log in to the hub by putting 192.168.1.254 in the address field of your web browser.
On the broadband page (I think, you may need to look through the pages to find it, depending on which hub you have) you should find the username. If it’s email@example.com then it hasn’t configured itself.
Remove the DSL cable.
Change the username to your account username in the form @plusdsl.net.
Enter your account password.
Plug the DSL cable back in.
If it doesn’t try to connect select Connect (again you may need to look through he pages to find it).
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Hub Two has the wrong username
Thank you for your help.
I think the step I was missing out was disconnecting the DSL cable. It is disappointing that it did not set up as easily as in the guide but I'm up and running now. 😀