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Hub Two - Not connecting to Ring Video Doorbell

Simonono
Newbie
Posts: 1
Registered: ‎14-03-2022

Hub Two - Not connecting to Ring Video Doorbell

Hello, I've switched to Plusnet along with a shiny new Hub Two and I've been connected today without a hitch with one exception - my Ring doorbell is not connecting.

The previous router was an EE Smarthub which connecting to the Ring with no issue, however this one, despite connecting to every 'smart' device will not connect to the doorbell (it detects its presence but doesn't want to connect).

I have disabled 5ghz and made sure the channel is set on 11 however still no joy - any other things I can try?

 

1 REPLY 1
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,906
Thanks: 5,014
Fixes: 316
Registered: ‎04-04-2007

Re: Hub Two - Not connecting to Ring Video Doorbell

Have you tried resetting and reconfiguring the Ring doorbell from scratch?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵