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Hub One router not arrived

FIXED
sw66
Newbie
Posts: 2
Thanks: 1
Registered: ‎18-06-2020

Hub One router not arrived

Hi, I am a current PlusNet upgrading from Broadband to Fibre, with switchover tomorrow (19th). I was expecting a Hub One router to be delivered as an upgrade to my current 2704n in time but it hasn't arrived yet. There have been some local delivery disruptions recently. Should I expect this soon and will I lose internet if it doesn't arrive by tomorrow?

Thanks, Steve

3 REPLIES 3
CJT-80
Aspiring Pro
Posts: 104
Thanks: 26
Fixes: 4
Registered: ‎14-11-2017

Re: Hub One router not arrived

Fix

@sw66 

As far as I can tell from the info I have found the 2704n is ADSL only, so it does not support Fibre (VDSL), maybe worth a call to Customer Service to find out where the router is.

Kind Regards,

CJT
MisterW
Superuser
Superuser
Posts: 9,309
Thanks: 2,308
Fixes: 173
Registered: ‎30-07-2007

Re: Hub One router not arrived

@sw66  I can confirm what @CJT-80 says, the 2704n will not support fibre.

The good news (well perhaps not that good!) may be that your changeover date has been pushed back and that's the reason the router hasn't arrived yet. The system isn't very good at notifying customers of changes in dates.

Best to call customer services for the exact status, as CJT advised.

sw66
Newbie
Posts: 2
Thanks: 1
Registered: ‎18-06-2020

Re: Hub One router not arrived

Thanks both. It had been postponed a week, but now has been sent out.