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Hub One password issues

Gel
Seasoned Pro
Posts: 1,619
Thanks: 165
Fixes: 14
Registered: ‎02-08-2007

Hub One password issues

Occasionally my Hub One refuses my password, despite it being 100% correct; has anyone else had this?

It does accept eventually, but wondered what could cause this.

1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: ‎22-08-2015

Re: Hub One password issues

Hello there. Yes, it appears to be an issue I've come across numerous times. If you change your password at the portal, that seems to resolve the problem. (You can change your password back and reconnect using your original password)

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff