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Hub One password issues

Gel
Pro
Posts: 1,385
Thanks: 131
Fixes: 10
Registered: 02-08-2007

Hub One password issues

Occasionally my Hub One refuses my password, despite it being 100% correct; has anyone else had this?

It does accept eventually, but wondered what could cause this.

1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Hub One password issues

Hello there. Yes, it appears to be an issue I've come across numerous times. If you change your password at the portal, that seems to resolve the problem. (You can change your password back and reconnect using your original password)

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support