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Hub One not updating firmware

FIXED
siegerson
Dabbler
Posts: 17
Thanks: 2
Fixes: 1
Registered: ‎09-02-2018

Hub One not updating firmware

I have the 5Ghz but on a hub one that has not been connected in a while.

Hub showing Software version 4.7.5.1.83.8.263 Last updated Unknown

 

Been connected for a couple weeks now.

8 REPLIES 8
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
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Registered: ‎04-04-2007

Re: Hub One not updating firmware

Try a factory reset by inserting somethign into the pinhole at the rear of the device until the status light flashes green. I've made some adjustments this side that should hopefully see the latest firmware pushed within a few days of the reset.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

siegerson
Dabbler
Posts: 17
Thanks: 2
Fixes: 1
Registered: ‎09-02-2018

Re: Hub One not updating firmware

Thanks.

 

PM sent with serial number

siegerson
Dabbler
Posts: 17
Thanks: 2
Fixes: 1
Registered: ‎09-02-2018

Re: Hub One not updating firmware

Nothing changed as of yet, still not updating
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
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Registered: ‎04-04-2007

Re: Hub One not updating firmware

Fix

@siegerson - there have been several failed attempts to update your firmware. Reason for failure would seem to be because your hub lost contact with the management platform shortly after it was reset back on the 17th.

Are you restoring a backed up configuration after factory resetting? If so, it's likely overwriting the management address with 'bad' info. You will need to avoid restoring from a prior back-up to prevent this happening.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

siegerson
Dabbler
Posts: 17
Thanks: 2
Fixes: 1
Registered: ‎09-02-2018

Re: Hub One not updating firmware

Yes I was restoring backup, will try another reset tonight without restoring back up.

Thanks again Smiley
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,914
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Registered: ‎22-01-2018

Re: Hub One not updating firmware

No problem @siegerson, let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
siegerson
Dabbler
Posts: 17
Thanks: 2
Fixes: 1
Registered: ‎09-02-2018

Re: Hub One not updating firmware

Update complete, thanks 👌
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,875
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Registered: ‎27-04-2007

Re: Hub One not updating firmware

Cheers for letting us know @siegerson and please shout up if there's anything else we can help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team