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Hub One not connecting to Internet.

KarlM
Newbie
Posts: 4
Registered: 30-10-2016

Hub One not connecting to Internet.

Having a few frustration weeks lately, which came to a head last night.

For a while, my PC has been struggling with the Hub One, all other devices have been working fine. As I rarely use my PC, it hasn't really been an issue, but now all devices are unable to get the internet.

 

Internet was continually dropping out on the PC, & running the Network Diagnostics was telling me that the Gateway was not available, but the problem was resolved ... only to reoccur moments later.

I replaced the wifi dongle, but the problem was still happened.

 

When I go into the Hub Manager, it tells me that I am already connected to the Internet, but whenever I now try to use any device, I get the initial Router Setup window with spinning wheel telling me to wait 15mins while it gathers information. It never gathers the information & continually spins.

The Hub Manager tells me that all of the devices are connected to the Hub, but the Hub is not connection to the Internet.

I have hit reset, I have switched off the Hub, I have checked the cables etc ... all to no avail.

 

Any & all help is welcome.

3 REPLIES
KarlM
Newbie
Posts: 4
Registered: 30-10-2016

Re: Hub One not connecting to Internet.

Solved it.
MrSilver
Pro
Posts: 550
Thanks: 88
Fixes: 9
Registered: 05-10-2016

Re: Hub One not connecting to Internet.

And what was the fix? Smiley just in case others have the same problem..

Moderator
Moderator
Posts: 16,527
Thanks: 1,780
Fixes: 124
Registered: 06-04-2007

Re: Hub One not connecting to Internet.

Moderator's note by Mike (Mav)

Have removed the Fix as no details of how it was achieved were posted.

Forum Moderator and Customer
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