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Hub One - no firmware update

duds
Hooked
Posts: 6
Thanks: 2
Registered: ‎15-05-2019

Hub One - no firmware update

Hi,

 

After following instruction to leave my Hub One for a few days to receive a firmware update, this still hasn't happened after more than a week. The firmware remains on "Software version 4.7.5.1.83.8.273 | Last updated 13/07/20". I've reset the hub several times (mostly through necessity) but no update has appeared.

It will be much appreciated if someone can initiate a manual firmware update.

@bobpullen 

 

Regards,

Kevin

 

1 REPLY 1
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,271
Thanks: 4,043
Fixes: 258
Registered: ‎04-04-2007

Re: Hub One - no firmware update

Hi Kevin - can you private message me your account username and hub serial number please?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵