Hub One losing internet connection on 5Ghz WiFi only
After the hub had changed my username to setup@... yet again I disconnected, typed in my real username & password and connected.
I misread what you wrote earlier. I thought it reverted to setup@ and you were manually connecting using yourusername@ but then it was reverted back to setup@ 
Anyway, at least you've sussed it out.
(though I know I turned off TR069 over a year ago, but somebody has turned it back on
)
At best people who complain get their firmware rolled back and some other customer gets the new stuff rolled out to them and the cycle starts again.
I still find it odd that not all hub one users are seeing this.
(or are they and they don't know?)
Hmm, ok. I wonder if Plusnet can find out what this 17 minute 'timer' is all about then.
And from what you're saying, it did restore your credentials from the config - which makes why it kept dropping a little more interesting....
Could it be the downgrade tries every 17 mins until it actually 'kicks in'. I wonder if your intervention is/has stalled the downgrade taking place. I know, based on Plusent, that a downgrade wipes it back to factory settings and I've read of another user who couldn't get their config file to restore after being downgraded. But I do know that the backup config file is 'locked' to that particular router (so your backup will not load onto a replacement router if they sent you another one)
Something doesn't seem quite right here <long pause with some head scratching>
I did alter wifi passwords/split the wifi network into separate SSIDs, also a program uses port forwarding. But it did not load the config file I had saved in the last week.
Ah, I see. So it really does sound like a downgrade stops the backup config file from restoring, which is a shame:(
(but I'm used to manually tweaking the settings anyway, something which I always do)
Since Wednesday's downgrade to 237.2.2
1x Reboot later in the day (not me)
3x reconnects on 18th
2x reconnects on 19thThen stable line connection. 3days 6hrs as I type.
Hmm, I have no idea, but wonder if the software update, which all I've been able to find out is that is tweaked the wifi drivers, also fixes something regarding the modem too...?
Ignoring the 'up/down/up broke/down fix' software, it is quite common for these routers to be a little picky with certain connections. In my case my PNH1 could stay connected for a few days, but my BTSH6 has now been up for 5+ days.
My iPhone drops back to 2.4GHz, even when always in range of 5GHz, but does go to 5GHz if I ask it to. That's an improvement. And other devices seems to swap between the two frequencies as either they connect, or like my phone, just swap. (Phone never swaps from 2.4 to 5.0 though.)
It got to a point whereby my phone would remember an SSID that it couldn't have remembered!
I changed the SSID's to different ones (from their default or my 'New router' and 'New router-5G'), but with the same start to the passkey, but it would somehow remember both. The only way to overcome it was to rename the SSIDs to 2 completely different names 'New router' and '5GHz boost' with 2 completely different passkeys for both, or indeed simply turning off the 5GHz.
Advanced - Home Network knows there is something connected to LAN3 (100 Mb/s), but has forgotten what it is. Camera is working though and I don't want to reset the router just to see the camera appear.
That's a common 'theme'. It can sometimes fix itself, or disconnecting the cable from the router, hitting the refresh button, then sticking it back in and refreshing again can sort that out.
edit. I mean the ethernet cable, not the dsl cable, just thought I'd point that bit out!!;)
As for you question later in the thread about only some users have problems, or maybe some have not noticed. I'd tend to believe the latter. It took me a while to find this thread and join in. So you have to put some effort in. I did speak on the phone to Plusnet, but they had never heard of this problem. So on balance, you are unlikely to stumble upon this message - and basically told to stick a paper clip somewhere.
I know of around 6 other Plusnet customers whom have the same issues as mentioned on various threads, but they either don't want to join the forums or want to endure the call centre or don't know how to sign up to the forums. They (all of them) are not technical hence 2 of those were going to buy a new iPhone and a new laptop (independently). I do not know all of them and thus I'm limited as to how to assist them (some are friends of friends) but at least I stopped two fo them wasting money on new devices.
I also know some have bought BTH6's whereas some have turned off 5GHz which has helped some too.
But whilst a test engineer, I've no idea if the downgrade is better/worse or what Plusnet were expecting for me.
The downgrade is not a fix and is not better or worse (imho). Each software update is there to fix existing faults with the previous software. The solution (imho) is for Plusent to fix the latest software, sooner rather than later, as more and more could well be buying new gear thinking it's their fault (imho)
I can only 'count' those I'm told about by word of mouth, or via these forums. I doubt very much we'll ever find out how many this affected, but should the latest firmware change in the next few months, then one could deduce it was actually all of them...?
