Hub One firmware

[#1]

Thanks for getting back to me @Deejsay1210 

Absolutely I agree you shouldn't have to keep turning your router off and on. 

I doubt the issues you're having are anything to do with the firmware or WiFi, because your line seems to be dropping sync. 

To confirm does the light on your router change colour by itself?

[#2]

@Deejsay1210 which device are you currently using? The one with serial ending 339, or 993?

[#3]

339 buddy. I have asked when I`ve called for that router to be set as my main / default as I was originally sent another router which made no difference to the specific issues I wanted resolving, so yeah its 339 dude. Thank you.

[#4]

Thanks.
It's going to take another reset of your hub in which case. Don't do anything just yet though as I'll need to make some changes this side first.
I'll let you know once I have...

[#5]

kk dude, awaiting further instrructions 👍

[#6]

@Deejsay1210 - Please factory reset your hub again by inserting something into the pinhole at the rear of the device until the status light flashes green.

Once reset, your hub will reboot early hours of the morning over the next few days and apply the latest firmware.

[#7]

Ok, will do. Thanks.

[#8]

Well TR69 seems to be working now, just curious, what was with issue with that ? Thanks again !

[#9]

@Deejsay1210 - I'm not 100% of the cause, however something happened on the 13th that disabled TR069 connectivity on your hub and overwrote the server address it uses to connect to the management platform.

If I had to guess, I'd say it was a support agent fiddling with things. Likely well intended; they probably didn't realise the implications of what they were doing.

[#10]

Yeah, I had actually read somewhere about the server address being different now but obviously that was something outside of what I could alter and put right but thanks for sorting it anyway, much appreciated.

I find things like this fascinating and have learnt alot on my journey, you know, snr, dslams, sync vs throughput, lift n shifts (and now more about the TR69 service).

Dont ask me why I just enjoy things of this "technical" nature 😁👍

[#11]

Hi @bobpullen ,

I'd be really grateful if you could push the update to my router as it hasn't downloaded yet.

Currently: Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated 30/01/19

Serial number: +081441 +NQ83514808

[#12]

Hello @bobpullen

Could you also push me a firmware update please.

Broadband username: jedavey@plusdsl.net

Hub serial number: +081441-NQ60219763

Current firmware: 4.7.5.1.83.8.263
Last Update 31/08/19

Many thanks.

[#13]

@weirdgeordie & @jimdavey - both of your hubs have been scheduled for upgrade over the coming days.

[#14]

Could I please ask for the latest firmware to be pushed to my hub. I currently have the version ending .263 and have been advised to request this. Please let me know what info you need, thank you

Edit to add what I think is the required info:
Broadband username: hlrslt@plusdsl.net
Hub serial number: +081441-NQ12919734
Current firmware: 4.7.5.1.83.8.263
Last Update: unknown

[#15]

Thank you Bob for all you've done with my router (including sorting my TR69 issue out),

Unfortunately I seem to have a 'cloud of doom' following me when it comes to internet issues as I've had over 2 and a half months of other connection problems but hopefully these are now coming to a close (seems to have been resolved yesterday).

Thanks again 👍