Hub One access control settings do not persist
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- Re: Hub One access control settings do not persist
Hub One access control settings do not persist
02-08-2018 11:00 AM - edited 02-08-2018 11:05 AM
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Does this ring any bells?
I've been using Plusnet Access Control to limit my son's capacity to sit on his behind with online gaming. It worked very well for a year until I noted that he was using the internet past the watershed I'd set.
In a nutshell, the radio button in the control panel will not stay on. It's been like it for some months. I've had to set a shortcut to it on my work PC and switch it back on several times per day. The individual timings and settings for each device remain intact but the service keeps switching off.
Any ideas? Thanks.
Re: Hub One access control settings do not persist
02-08-2018 12:28 PM
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Maybe your son knows how to log into the router or factory reset it.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Hub One access control settings do not persist
02-08-2018 12:35 PM
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Nope. Definitely not. He hasn't a clue and has absolutely no interest in that kind of dabbling. His only use of the wifi and internet is through the PS4. He wouldn't know what a browser was if he was slapped around the face with one. His PC hasn't been switched on for two years, and he has 240 unread emails going back to 12 months ago.
I digress. I think you get the picture
Re: Hub One access control settings do not persist
02-08-2018 3:07 PM
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Re: Hub One access control settings do not persist
07-08-2018 8:55 PM - edited 07-08-2018 8:55 PM
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Yes, but to be sure I did it again yesterday. Factory reset then rather than save a config file and restore it, I loaded up all my settings by hand again, and set-up the access controls again.
The yes/no ON/OFF setting persisted until this afternoon - about 24 hours - but I logged in again just now (because I can hear my son is online and multiplaying when he shouldn't be) and the darned thing has switched off again.
For clarity - the times and the devices are remaining constant, but the feature keeps switching itself off.
Re: Hub One access control settings do not persist
08-08-2018 10:59 AM
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Re: Hub One access control settings do not persist
08-08-2018 11:05 AM
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Nope, it was returned shortly after the hot VLAN issue cooled down, with the reply-paid envelope.
Re: Hub One access control settings do not persist
08-08-2018 12:36 PM
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Hello @DocDelete,
Thanks for getting back to us. I have ordered a new router for you which will be with you within 3 to 5 working days.
Please let us know how you get on.
Re: Hub One access control settings do not persist
08-08-2018 1:29 PM
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Oh, thanks. We'll give that a go then and post back
Re: Hub One access control settings do not persist
14-08-2018 9:43 PM
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Could it be something to do with the client or browser accessing the control panel? (Surely not!) I use Chrome under Win10 x64 on a desktop, and Chrome under Android Oreo on a Nexus5x phone.
Re: Hub One access control settings do not persist
15-08-2018 1:09 PM
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Hi There. I have raised this question internally with regards to why the router would be disabling Access control. We hope to have an answer for you over the next few days whilst this is looked into.
Re: Hub One access control settings do not persist
24-08-2018 10:43 AM
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Hiya - any progress on this?
I confirm the new router is still experiencing the problem - I have the front-end configured as a shortcut in my desktop browser and check it around six times a day. Look, I'm not keeping notes but my experience is that 80% of the time the access control is simply switching off.
Is this a demonstration of the Heisenberg Uncertainty Principle? Just because I'm /looking/ at the status makes it change?
Re: Hub One access control settings do not persist
24-08-2018 1:43 PM
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Hi @DocDelete
Can you please open your router settings and go to Troubleshooting > Event Log for me please. You should be able to see in there what is causing the access control to turn off.
Have you also tried changing your admin password just in case your son could be accessing the router?
Re: Hub One access control settings do not persist
24-08-2018 3:19 PM
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Hi @deank - I'll need more help than that. I've gone into the log, and there are several sub-headings as well as general. Most are well-populated. How am I to tell what affects Access Control? Wi-Fi? Port Forwarding? Firewall? System?
Also - there's no way my son knows the password. And anyway, the password changed with the new router, and then I applied a new one as well. Seriously, as said before, he's only using a PS4, and wouldn't know what 192.168.1.254 meant if his life depended on it. Zero interest. Additionally, he asks for extensions to his usage even when I know the darned thing has de-activated!
Re: Hub One access control settings do not persist
24-08-2018 3:32 PM
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@deank OK, if we're /only/ looking for admin sessions I can all local IPs that accomplish that under 'GUI' in Event log.
Nothing looks suspicious.
(What's the difference between 'Admin log in successful' and 'new GUI session'? - is a new GUI session a glance at the front-end without a successful log-in?)
Ken.
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