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Hub One - Update or Replace?

Hooked
Posts: 9
Registered: ‎08-12-2020

Hub One - Update or Replace?

Hi,

The Hub One appears to have many 5GHz WiFi issues so the general advice appears to be switch off the 5GHz channels.  This problem has been known to Plusnet for over a year and still we have to wait for the engineers to update the firmware or provide a software patch!!

In exasperation I again contacted Plusnet and the advice was to buy a new router!

Maybe I should just leave Plusnet (still got over 12 months of my contract to run) and refuse to pay any cancellation charges as Plusnet can not deliver a reliable product when trying to use 5GHz over WiFi.

Any advice welcome.

Gordon

 

3 REPLIES 3
Aspiring Pro
Posts: 179
Thanks: 65
Fixes: 4
Registered: ‎22-10-2014

Re: Hub One - Update or Replace?

Many of us have picked up a BT HH6 on ebay or Gumtree for £10 to £30. I've found wifi 20% better than Hub One. There's a thread on the HH6 here 

Hooked
Posts: 9
Registered: ‎08-12-2020

Re: Hub One - Update or Replace?

But why should we have to buy another router - then reconfigure it ourselves.  It would be easier to join BT?

 

Aspiring Pro
Posts: 179
Thanks: 65
Fixes: 4
Registered: ‎22-10-2014

Re: Hub One - Update or Replace?

@Gordon2308 

Yes, of course it would if you don't mind paying much more to BT. You get what you pay for and the ISP's basic equipment is adequate for most people, and over seven years I find PN great value for money with never a break in service. Way back I did spend £80 on a Billion router, no difference on performance, wifi card burned out after two years just after warranty expired, a common fault according to forums. Good luck whatever you choose.