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Hub One Request

FIXED
Grezzer36
Grafter
Posts: 97
Registered: 23-02-2009

Hub One Request

Renewed my fibre contract last November. Was wondering if I can request a Hub One for just post & packaging cost. Been using Hub 5 & want a spare to replace previous bt modem & pnet router.

If this is possible, definitely want to go ahead. Not sure which number to call or can it be done here.

Thanks.

3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 95
Thanks: 16
Fixes: 6
Registered: 30-11-2016

Re: Hub One Request

Fix

Hi @Grezzer36, thank you for contacting us on the forums.

If you could call us on 0800 432 0200 then we will arrange for a Hub One to be dispatched to you as soon as possible. The cost we ask you to pay is £6.99 which covers the postage and packaging. All routers when dispatched take around 3-5 days to arrive at the Customer's address (this can be your home or alternative).

Regards,

Mark

 Mark Duell
 Plusnet Support
Grezzer36
Grafter
Posts: 97
Registered: 23-02-2009

Re: Hub One Request

Thanks Mark. Waiting in call queue at moment. Shame this can't be done online or by old ticket system. Thanks for your response.

Moderator
Moderator
Posts: 25,755
Thanks: 1,120
Fixes: 47
Registered: 14-04-2007

Re: Hub One Request

Moderator Note by Dick (Strat)

Fix changed to Mark as the supplier of the solution.

Customer and Forum Moderator.
Product of the Tyrell Corporation