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Hub One Firmware Updates

FIXED
HJNest
Newbie
Posts: 4
Registered: ‎20-10-2017

Re: Hub One Firmware Updates

@bobpullen The last three digits are 953

bobpullen
Community Gaffer
Community Gaffer
Posts: 14,832
Thanks: 2,423
Fixes: 163
Registered: ‎04-04-2007

Re: Hub One Firmware Updates

@HJNest, thanks. I've made some changes at this side. If you factory reset the device, the update should come through within a day or two.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

HJNest
Newbie
Posts: 4
Registered: ‎20-10-2017

Re: Hub One Firmware Updates

@bobpullen Thanks Bob, I'm assuming I factory reset using the pinhole on the router, but before I try that, would you recommend updating the firmware even though my router has been working well without updates?  It might seem like a silly question but I know that updates can sometimes have a negative impact when you're not already experiencing bugs or performance issues.

bobpullen
Community Gaffer
Community Gaffer
Posts: 14,832
Thanks: 2,423
Fixes: 163
Registered: ‎04-04-2007

Re: Hub One Firmware Updates

I wouldn't expect you to encounter any issues after updating. I'm yet to encounter a customer that has.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

old_fogey
Dabbler
Posts: 16
Thanks: 6
Registered: ‎31-10-2016

Re: Hub One Firmware Updates

Hi Bob,
We had a problem after firmware update, but it was the same problem as before the update, our solution was to buy another router, so not sure if later updates fixed this issue ever.
The problem was if used to access a SIP trunk provider on port 5600 the hub 1 selectively turned off its firewall automatically.
We couldn't get a response as to when or if it would be fixed (some on helpdesk even suggested this was a bug by design), so we replaced the router and saw traffic hitting our software firewall cut to zero from approx 1500 intrusion attempts per hour.
I also reported it to National cyber security centre as I considered it an egregious flaw, also present in BT business hub 5.0 which went to the same landfill.
Regards
Andy
goldenfibre
Seasoned Pro
Posts: 3,149
Thanks: 157
Fixes: 11
Registered: ‎01-06-2010

Re: Hub One Firmware Updates

My Plusnet Hub One have been factory reset and was online for 9 hours at the moment with software version 4.7.5.1.83.8.226 Last updated 12/02/17.

 

When will I expect the next updated?

 

I will inbox u of serial number.

 

Thanks

goldenfibre
Seasoned Pro
Posts: 3,149
Thanks: 157
Fixes: 11
Registered: ‎01-06-2010

Re: Hub One Firmware Updates

Software now updated.

Grezzer36
Grafter
Posts: 98
Thanks: 1
Registered: ‎23-02-2009

Re: Hub One Firmware Updates

Hi Bob,

Hub one working ok but think might be stuck in this cycle of not updating. Been on software ending ...226 for many months now. Few months ago software updated date started changing daily but still shows  ...226. Last 3 digits of serial number are 578. I assume factory reset will be neccessary once I hear from you. Thanks in anticipation.

 

goldenfibre
Seasoned Pro
Posts: 3,149
Thanks: 157
Fixes: 11
Registered: ‎01-06-2010

Re: Hub One Firmware Updates

Don't bother with update because it will trigger u awful DLM on it. Wish I never bother in the first place as DLM now reduced to 73Meg because of Hub One rebooting itself for software version and drop my Sync rate from 80Meg to 73Meg.

ivofusato
Hooked
Posts: 5
Thanks: 1
Registered: ‎13-11-2017

Re: Hub One Firmware Updates

@bobpullen

please can you push a firmware update for me aswell, i-m going to factory reset it right now.

ralframone
Hooked
Posts: 5
Registered: ‎12-11-2017

Re: Hub One Firmware Updates

Hello thread and @bobpullen

 

I am getting lots and lots of disconnects. 

What details do I need to drop you to get a later version pushed to me please?

 

thank you

 

3. Firmware version:

Software version 4.7.5.1.83.8.226 Last updated Unknown

 

ivofusato
Hooked
Posts: 5
Thanks: 1
Registered: ‎13-11-2017

Re: Hub One Firmware Updates

Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated 13/11/17

mort7890
Pro
Posts: 519
Thanks: 84
Fixes: 4
Registered: ‎28-06-2007

Re: Hub One Firmware Updates

Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated 19/07/17

Grezzer36
Grafter
Posts: 98
Thanks: 1
Registered: ‎23-02-2009

Re: Hub One Firmware Updates

Did factory reset this morning, router updated to latest software ....237.2.2 immediately. Re-connected at usual speed for me.

Chilternphil
Hooked
Posts: 6
Thanks: 3
Registered: ‎09-04-2016

Re: Hub One Firmware Updates

Am trying to understand if the PlusNet Hub One Software (Firmware) has been updated to counteract the WAP-2 WI-Fi weakness known as KRACK.  I have 4.7.5.1.83.237.2.2 dated 07/08/17 which is similar to the later updates mentioned above, but install date well before the US DoHS CERT dates given for available updates on their website.

Could someone from PlusNet definitively state both the latest software release version AND whether this has negated the Krack exploit. If either is negative then how do we obtain/ or when.