Hub One Firmware Updates
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Re: Hub One Firmware Updates
23-11-2016 9:56 PM
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google please please dont change preview firmware 1.22.77272 again.
if it's not broke don't fix it lol
i hope bt home hub 5 owners are up and running as well 🙂
Re: Hub One Firmware Updates
29-11-2016 6:31 PM
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I've raised a few calls with plusnet support but got nowhere - have tried suggested fixes eg changing channel etc.
I've seen that a firmware upgrade has fixed similar issues - could this be a solution? Really need some help...
Re: Hub One Firmware Updates
on 29-11-2016 6:40 PM - last edited on 29-11-2016 6:47 PM by Mav
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Have a look at this post: https://community.plus.net/t5/My-Router/Hub-One-Firmware-Updates/m-p/1336992#M313 and check to see when the last update has been done.
Unfortunately, we, (the users) don't seem to be able to apply firmware updates directly, but they are being done. I checked about a week ago and there had been an update applied in September.
Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.
Re: Hub One Firmware Updates
20-02-2017 1:36 PM
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Well, I've had a hub one since I joined in November 2015 and the firmware shows a date in 2009. Since I have my router dropping the internet connection when I try to upload files to my company's server, I'm trying to explore all possible fixes.
Re: Hub One Firmware Updates
16-05-2017 2:15 PM
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Hi,
I've been sent here by an online chat agent. My Hub One fiber router is disconnecting momentarily when trying to upload files to the cloud (in this case an 84mb mp3 file). He said that the firmware needs updating. Please advise me as to how I go about this please.
Thank you
Mark
Re: Hub One Firmware Updates
16-05-2017 2:23 PM
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Hi Mark, I am sorry to hear you're having problems with your broadband.
This is something that we're aware of, more information can be found here: https://community.plus.net/t5/Fibre-Broadband/Plusnet-fibre-broadband-does-not-cope-with-uploads-and...
I hope this helps.
Re: Hub One Firmware Updates
16-05-2017 2:45 PM
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Thanks for the reply....I don't think I'm any the wiser other than there's a fix on the way? In the interim, is there a temporary fix that could be applied to my hub and if so, how would I go about receiving it?
Thanks again
Mark
Re: Hub One Firmware Updates
16-05-2017 2:54 PM
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@marksandler If you go to the thread that @Gandalf highlighted, and ask bobpollen to make the change to your router.
Re: Hub One Firmware Updates
16-05-2017 3:45 PM
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Thanks @Mustrum
Re: Hub One Firmware Updates
19-07-2017 9:53 AM
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Hi,
Please can you update our router, the connection keeps dropping and I been told by your customer service that you need to push the new software to my router. I work from home and it is becoming very difficult to work, so I would appreciate it if this could be done as soon as possible.
Many thanks,
Re: Hub One Firmware Updates
19-07-2017 1:44 PM
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I've requested that's done for you and the update should be pushed to your router in the next 72 hours.
Re: Hub One Firmware Updates
19-07-2017 4:06 PM
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Hello Chris,
I wonder if you can help me too please? Supposedly a firmware update was sent to my fiber router some months ago, and although the unit isn't dropping out as often when uploading audio files to Google Drive (D/L is fine), it's still dropping out on occasion and takes a couple of attempts before the file has been successfully sent. Any chance of pushing the upgrade again or any other solution you have to offer please?
Thanks
Mark
Re: Hub One Firmware Updates
19-07-2017 4:11 PM
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Hi Mark, if the connection isn't dropping on uploads but is just dropping randomly this sounds more like a line fault. I'd advise getting a new thread open for support on this as it sounds unrelated to the rest of this thread.
Re: Hub One Firmware Updates
19-07-2017 8:25 PM
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@familysimms, I've pushed a firmware update to your device that should have fixed the problem.
@marksandler, It looks like an attempt was made to push an config change to your router back in May but it failed because there was an issue trying to communicate with your router. I'm having the same problems now trying to push the firmware update to you. I assume the router is powered up and you're currently online?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Hub One Firmware Updates
20-07-2017 12:59 AM
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The connection is only dropping out when uploading. I'm usually only successful in completing a full upload once in every 5 or 6 times of trying without the connection dropping and the hub changing to orange status. Downloading is fine.
Thanks
Mark.
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