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Hub One Firmware Update?

FIXED
Dan_the_Van
Superuser
Superuser
Posts: 4,167
Thanks: 2,467
Fixes: 121
Registered: ‎25-06-2007

Re: Hub One Firmware Update?

@AlanBMan welcome to the forum.

You need to either phone in or wait for a member of staff to read this post.

If you are close to the end of your current contract or just about to renew if you call phone Customer Options Team  on

0800 013 2632 you can request a Hub Two assuming your are a FTTC customer.

With the Hub Two you only have three LAN ports and it is not possible to split the 2.4Ghz and 5GHz wireless names, which might be an issue to you

HTH

NB it's not advisable to tag on the end of a thread set to 'Fixed' as they can get ignored.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

bobpullen
Community Gaffer
Community Gaffer
Posts: 17,056
Thanks: 5,295
Fixes: 327
Registered: ‎04-04-2007

Re: Hub One Firmware Update?

@AlanBMan - a replacement router should arrive with you next week (likely Tuesday).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵