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Hub One Firmware Update?

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stevemc
Newbie
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Registered: ‎15-08-2022

Hub One Firmware Update?

I've not been using my Plusnet Hub One for a while (a number of years!) but it's recently (last week or so) been plugged in after the death of a third-party modem/router and is being used again.

It is currently using the following firmware:

Plusnet Hub One | Software version 4.7.5.1.83.8.226 | Last updated 12/01/17

I'd like to get a firmware update pushed to it so that it is up to date. How can I ensure that this happens?

Cheers

Steve

46 REPLIES 46
jab1
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Re: Hub One Firmware Update?

@stevemc Unless the hardware guru @bobpullen  see this, you have no chance - that Hub will have fallen off the hardware maintenance platform a long while ago, and its current software version cannot be auto-updated, anyway.

John
Baldrick1
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Re: Hub One Firmware Update?

@stevemc Welcome to the forum.

I've a feeling that hubs with firmware that old are no longer supported by the automatic update platform. You need a Plusnet staffer to come along and advise whether it needs replacing.

@jab1 types quicker than me!

 

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bobpullen
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Re: Hub One Firmware Update?

@stevemc - the guys are right, no way to update a device running a version that old. The certificates used for remote management have changed since your hub was manufactured.

I can arrange for a replacement to be shipped if you like?

Bob Pullen
Plusnet Product Team
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stevemc
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Registered: ‎15-08-2022

Re: Hub One Firmware Update?

Bob et al,

Thank you for your kind replies.

@bobpullen Yes, I would like to take up the offer of a replacement. Can you ascertain my details or do I need to message you separately?

Thank you all; much appreciated.

bobpullen
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Re: Hub One Firmware Update?

Fix

@stevemc - I've ordered a replacement hub for you. It will be dispatched tomorrow and likely arrive with you on Tuesday.

Bob Pullen
Plusnet Product Team
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stevemc
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Registered: ‎15-08-2022

Re: Hub One Firmware Update?

@jab1 , @Baldrick1 & @bobpullen ,

 

Thank you all for your advice and practical help. Much appreciated.

This was my first foray into the Community and it has been a pleasant, supportive and effective place to have asked my question.

j-t
Newbie
Posts: 2
Registered: ‎22-08-2022

Re: Hub One Firmware Update?

Hi Bob,

Like Steve, I've also not been using my Plusnet Hub One for a similar number of years for the same reason, but keep it in case it's required by Plusnet to diagnose a line problem if required.

It is currently using the following firmware:

Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated 14/08/17

 

Would you be able to arrange for the router to be replaced, please?

 

Cheers

Tony

 

bobpullen
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Re: Hub One Firmware Update?

@j-t - are you using it/planning on using it? If not, then I'd rather we weren't sending another unit out for it to sit in a cupboard somewhere Wink

Bob Pullen
Plusnet Product Team
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j-t
Newbie
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Registered: ‎22-08-2022

Re: Hub One Firmware Update?

@bobpullen 

That's a very fair point.

However, I do wonder how Plusnet would support me if there was a suspected line fault and I was using a third-party router.
As this is now off-topic, where is the best place to have this discussion?

Cjeers,
    Tony

peteradie
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Registered: ‎06-11-2022

Re: Hub One Firmware Update?

I am also running old firmware on hub one.

 

Currently, the router has:

3. Firmware version: Software version 4.7.5.1.83.8.226 Last updated Unknown
4. Board version: Plusnet Hub One

 

Can anyone help?

 

Thanks

Cheers,
Peter
jab1
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Re: Hub One Firmware Update?

@peteradie I suspect that your Hub has 'fallen off' the management platform. Has it always been connected and powered up? I don't think a Hub running such old f/w can be updated, though.

John
peteradie
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Re: Hub One Firmware Update?

Hi,
Thanks @jab1 for the prompt reply. Much appreciated.

As far as I know the router has always been plugged in and powered on.

If the firmware can't be upgraded, can the router be replaced?

I'd prefer to run with a fully patched router, for obvious reasons.

Cheers,
Peter

Cheers,
Peter
jab1
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Re: Hub One Firmware Update?

@peteradie If it has always been powered up and plugged in, it has fallen off the management platform - a long time ago.

I'll tag @bobpullen (the Tech guru on here), and hope he picks this up next time he visits - he's the man for this.

John
peteradie
Hooked
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Registered: ‎06-11-2022

Re: Hub One Firmware Update?

@jab1 Thanks John. Much appreciated.


I only noticed this by accident when I was browsing the forums earlier and saw the pinned post about firmware updates here.

https://community.plus.net/t5/My-Router/PN-Hub-Latest-Firmware-Versions/td-p/1864745 

Cheers,
Peter