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Hub One Dropouts - Firmware DNS issue?

MG56
Newbie
Posts: 2
Thanks: 2
Registered: a month ago

Re: Hub One Dropouts - Firmware DNS issue?

Just to give an update on our position.

Customer support called me and said that a firmware upgrade to the hub One router was scheduled for later in April (so maybe the global update is happening ...)

Meantime i was recommended to change individual device settings on the IP properties to make use of Google DNS or OpenSource DNS.  I've done this on the PCs and so far not experienced any further DNS failures.  

bobpullen
Community Gaffer
Community Gaffer
Posts: 14,944
Thanks: 2,561
Fixes: 169
Registered: ‎04-04-2007

Re: Hub One Dropouts - Firmware DNS issue?

@stuart2002 @MG56 & @protos22 - I've just pushed an update to your devices. You'll need to power them off/back on to apply it.


@ijhendry wrote:

@bobpullen I got a call from customer support around 5:30 PM asking me to restart the router at 8:30 PM on the 30th of March for the update to go through. Guess the router must have has failed close to midnight so maybe the update did not go through. I have just restarted it again, hope it allows you to push the firmware update. Thank you.


Just tried again and it's the same story. Last time there was contact from your router was Wednesday. If you're still using it, then try another reboot and let me know and I'll try again.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

fatya89
Newbie
Posts: 2
Thanks: 1
Registered: 3 weeks ago

Re: Hub One Dropouts - Firmware DNS issue?

Sam issue here with DNS not working.

@bobpullen, could you please push an update to my hub one too? 

bobpullen
Community Gaffer
Community Gaffer
Posts: 14,944
Thanks: 2,561
Fixes: 169
Registered: ‎04-04-2007

Re: Hub One Dropouts - Firmware DNS issue?

@fatya89 - that's been done for you. You'll need to reboot the hub to apply the update.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

fatya89
Newbie
Posts: 2
Thanks: 1
Registered: 3 weeks ago

Re: Hub One Dropouts - Firmware DNS issue?

Can confirm update's come through. Thanks @bobpullen
neiljohnson
Newbie
Posts: 1
Registered: a week ago

Re: Hub One Dropouts - Firmware DNS issue?

Hi @bobpullen.

I seem to be having the same problem here. Regular dropout of service and same results when trying the test on the first page.

Any chance you can push a firmware update to my router too.
chrismex
Newbie
Posts: 1
Registered: a week ago

Re: Hub One Dropouts - Firmware DNS issue?

Hi @bobpullen 

 

If possible please can you send an update to my Hub, i am also experiancing these DNS drop outs at random times and have had some other weird drop outs.

 

Thanks

 

Chris