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Hp printer won’t connect to router

Zoena
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Posts: 8
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Registered: ‎05-01-2021

Hp printer won’t connect to router

Recently joined plusnet m. Bought a brand new hp printer today and it won’t connect to wifi... I have ordered a wire to connect direct to pc in Hopes this helps but am I gonna have to have it plugged into the pc all the time? Or once set up done it will find the wifi? I’ve tried all sorts and it’s just not having it. Never had this problem with sky?! Just plugged the printer in and pretty much off I went?
16 REPLIES 16
jab1
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Registered: ‎24-02-2012

Re: Hp printer won’t connect to router

@Zoena Welcome to the forums. Most modern wi-fi enabled routers have to be connected via set-up procedure detailed in their user manuals - have you checked what it says? I've never had an HP printer, so can't help further I'm afraid.

John
Zoena
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Registered: ‎05-01-2021

Re: Hp printer won’t connect to router

User manual is useless lol all it says is if can’t find wifi connect via Ethernet or usb but it didn’t even come with a cable! I have read another user on here never got his hp to connect so slightly worried...
jab1
Seasoned Hero
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Registered: ‎24-02-2012

Re: Hp printer won’t connect to router

I'll try and help - but no guarantees. Exactly which printer is it?

John
Anonymous
Not applicable

Re: Hp printer won’t connect to router

Welcome to the Forum  Zoena

 

Have you downloaded the HP printer Software for your new printer onto your laptop ?

 

https://support.hp.com/gb-en/printer-setup

 

HD

LifeonMars
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Posts: 389
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Registered: ‎07-04-2016

Re: Hp printer won’t connect to router

Try deselecting  the 5GHz on your router and let printer connect using 2.4GHz or visa versa. When connected reinstate the GHz you switched off.   

Zoena
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Posts: 8
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Registered: ‎05-01-2021

Re: Hp printer won’t connect to router

Hp 2700 deskjet, and thanks !
Zoena
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Posts: 8
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Registered: ‎05-01-2021

Re: Hp printer won’t connect to router

Yes downloaded the app? On both pc and phone? That’s all user bumph said to do?
LifeonMars
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Registered: ‎07-04-2016

Re: Hp printer won’t connect to router

Have you got the Printer settings set to connect wirelessly Page 29 of manual.

http://h10032.www1.hp.com/ctg/Manual/c06611085

jab1
Seasoned Hero
Posts: 7,940
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Registered: ‎24-02-2012

Re: Hp printer won’t connect to router

@Zoena Have you followed the instruction on P21 &c of the manual?

Crossed with @LifeonMars -who must be looking at a different manual.😀

John
Zoena
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Registered: ‎05-01-2021

Re: Hp printer won’t connect to router

I’ve done all that still zilch.. I do use a wifi extender thing from my pc to the router that wouldn’t cause issues would it?
Zoena
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Re: Hp printer won’t connect to router

How do I deselect that?
LifeonMars
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Registered: ‎07-04-2016

Re: Hp printer won’t connect to router

Did you try with switching one of your GHz off on the router. Try switching 5GHz off as 2.4GHz goes further and try and connect the printer

Zoena
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Registered: ‎05-01-2021

Re: Hp printer won’t connect to router

Yep done that and still nothing ugh
LifeonMars
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Registered: ‎07-04-2016

Re: Hp printer won’t connect to router

Change the channels ? and try. Are you entering the correct details passwords etc  into the printer settings ?  Not using WPS set up ?