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How long before activation date do they send the router

wildthing666
Grafter
Posts: 40
Thanks: 6
Registered: 11-07-2016

How long before activation date do they send the router

How long before the activation date do they send the router? I missed a delivery on the 26th and rebooked for today only for no delivery to be made. I know this may not be my router but as my connection date is just over a week away it could be the router.

Although they said the router fits through the letterbox it may not fit through mine due to a letterbox cage attached behind the letterbox. I contacted the courier by email but it's up to 3 working days for a reply. I really hope it wasn't the router but the other package I was expecting I would hate it to have gone missing or been pinched by their employee.

3 REPLIES
wildthing666
Grafter
Posts: 40
Thanks: 6
Registered: 11-07-2016

Re: How long before activation date do they send the router

Seems to have answered the question itself although a day late the missed delivery was the other parcel I was expecting

Community Veteran
Posts: 2,556
Thanks: 171
Fixes: 2
Registered: 27-05-2011

Re: How long before activation date do they send the router

IIRC the router is sent first class mail to arrive just the day before its due to go live! JIT lol

To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Plusnet Help Team
Plusnet Help Team
Posts: 4,543
Thanks: 247
Fixes: 111
Registered: 01-01-2012

Re: How long before activation date do they send the router

@wildthing666 If you can PM me your username I can check if it's been dispatched.

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 Matthew Wheeler
 Plusnet Help Team