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How do I update my hub one firmware?

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jamieuk147
Hooked
Posts: 6
Registered: ‎13-04-2017

How do I update my hub one firmware?

Plusnet Hub One | Software version 4.7.5.1.83.8.259.1.1 is this the latest firmware?

I'm having connection issues and would like to know..... Can plusnet please update me if I can't do manually

Thanks
14 REPLIES 14
Andy9
Dabbler
Posts: 15
Thanks: 1
Registered: ‎21-11-2018

Re: How do I update my hub one firmware?

Hi I am new to this forum stuff, hope I am in the right place.

 

I am also having connection problems, so would like help in this.  In words of one sylabul please:)

bobpullen
Community Gaffer
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Re: How do I update my hub one firmware?

@jamieuk147, yes - it's the latest production firmware. Perhaps you can elaborate on your problems?

Bob Pullen
Plusnet Product Team
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khaled35
Rising Star
Posts: 101
Thanks: 10
Registered: ‎27-01-2012

Re: How do I update my hub one firmware?

Hi @bobpullen - this thread prompted me to check my own firmware version and this is what I'm on:

Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated 08/10/17 ( +081441+NQ72610988 )

Any chance you could push an update?

 

 

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
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Re: How do I update my hub one firmware?

Fix

@jamieuk147 Sorry to hear you're having issues. We've tested your line and we can't see any problems. Can you advise what issues you're having?

 

@Andy9 Similar to the above your line is also testing fine. Can you advise what problems you're having?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jamieuk147
Hooked
Posts: 6
Registered: ‎13-04-2017

Re: How do I update my hub one firmware?

Since I reset my router all my problems have gone
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
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Registered: ‎01-01-2012

Re: How do I update my hub one firmware?

Glad to hear it!

Let us know if you have any further issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Andy9
Dabbler
Posts: 15
Thanks: 1
Registered: ‎21-11-2018

Re: How do I update my hub one firmware?

My wifi keeps dropping out.  I do not understand (and don't want to) the technicalities of it all, I just want what I pay for to work.  I have been told to check that the router drivers are up to date, therefore my questions are, are they? how do I find out? what else can I try?

EmilyD
Plusnet Help Team
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Registered: ‎26-03-2018

Re: How do I update my hub one firmware?

Hi @Andy9,

 

I'm sorry to hear that your WiFi signal is dropping. I'd recommend that you check that your router's firmware is up to date. You can do this by going to http://192.168.1.254/ from your browser's address bar. This will bring up the router control panel and the firmware version is listed at the bottom of the page - the latest version is 4.7.5.1.83.8.259.1.1 please let us know if you're on a different version.

 

If your firmware is up to date, I would recommend that you have a look through our wireless troubleshooting guide here

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
dvorak
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Re: How do I update my hub one firmware?


Moderators Note


This topic has been moved from Fibre to My Router 

 


 

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Andy9
Dabbler
Posts: 15
Thanks: 1
Registered: ‎21-11-2018

Re: How do I update my hub one firmware?

Thank you, I am on  -   Software version 4.7.5.1.83.8.237.2.2 | Last updated 15/08/17

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
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Registered: ‎11-01-2018

Re: How do I update my hub one firmware?

 

Hi @bobpullen

 

Would an update of the firmware help with this issue if @Andy9 is on an older version? If so, would you mind pushing the update on this one?

 

@Andy9 - Can I also check that you've undertaken the wifi troubleshooting here?

 

Best wishes

 

Dave

 

 

Andy9
Dabbler
Posts: 15
Thanks: 1
Registered: ‎21-11-2018

Re: How do I update my hub one firmware?

Hi @RandallFlagg @bobpullen  as far as I can the router is in the best position.

 

Andy

Andy9
Dabbler
Posts: 15
Thanks: 1
Registered: ‎21-11-2018

Re: How do I update my hub one firmware?

Hi @RandallFlagg @bobpullen

 

Is there any update on this please?  The problem persists.

Andy9
Dabbler
Posts: 15
Thanks: 1
Registered: ‎21-11-2018

Re: How do I update my hub one firmware?

@bobpullen     @RandallFlagg

 

I don't seem to be seeing your replies, can you send them again please?