How do I update my hub one firmware?
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- Re: How do I update my hub one firmware?
21-11-2018 10:42 AM
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I'm having connection issues and would like to know..... Can plusnet please update me if I can't do manually
Thanks
Fixed! Go to the fix.
Re: How do I update my hub one firmware?
21-11-2018 2:18 PM
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Hi I am new to this forum stuff, hope I am in the right place.
I am also having connection problems, so would like help in this. In words of one sylabul please:)
Re: How do I update my hub one firmware?
21-11-2018 2:43 PM
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@jamieuk147, yes - it's the latest production firmware. Perhaps you can elaborate on your problems?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: How do I update my hub one firmware?
21-11-2018 2:55 PM - edited 21-11-2018 3:03 PM
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Hi @bobpullen - this thread prompted me to check my own firmware version and this is what I'm on:
Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated 08/10/17 ( +081441+NQ72610988 )
Any chance you could push an update?
21-11-2018 5:24 PM
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@jamieuk147 Sorry to hear you're having issues. We've tested your line and we can't see any problems. Can you advise what issues you're having?
@Andy9 Similar to the above your line is also testing fine. Can you advise what problems you're having?
Re: How do I update my hub one firmware?
21-11-2018 6:51 PM
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Re: How do I update my hub one firmware?
22-11-2018 9:26 AM
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Re: How do I update my hub one firmware?
22-11-2018 7:22 PM
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My wifi keeps dropping out. I do not understand (and don't want to) the technicalities of it all, I just want what I pay for to work. I have been told to check that the router drivers are up to date, therefore my questions are, are they? how do I find out? what else can I try?
Re: How do I update my hub one firmware?
23-11-2018 11:32 AM
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Hi @Andy9,
I'm sorry to hear that your WiFi signal is dropping. I'd recommend that you check that your router's firmware is up to date. You can do this by going to http://192.168.1.254/ from your browser's address bar. This will bring up the router control panel and the firmware version is listed at the bottom of the page - the latest version is 4.7.5.1.83.8.259.1.1 please let us know if you're on a different version.
If your firmware is up to date, I would recommend that you have a look through our wireless troubleshooting guide here
Re: How do I update my hub one firmware?
23-11-2018 11:43 AM
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Moderators Note
This topic has been moved from Fibre to My Router
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If it fixed it click 'This fixed my problem'
Re: How do I update my hub one firmware?
23-11-2018 1:49 PM
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Thank you, I am on - Software version 4.7.5.1.83.8.237.2.2 | Last updated 15/08/17
Re: How do I update my hub one firmware?
23-11-2018 5:08 PM
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Hi @bobpullen
Would an update of the firmware help with this issue if @Andy9 is on an older version? If so, would you mind pushing the update on this one?
@Andy9 - Can I also check that you've undertaken the wifi troubleshooting here?
Best wishes
Dave
Re: How do I update my hub one firmware?
23-11-2018 7:22 PM
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Re: How do I update my hub one firmware?
27-11-2018 10:56 AM
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Re: How do I update my hub one firmware?
28-11-2018 9:21 AM
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