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How do I get a new router

amsmith50
Hooked
Posts: 5
Registered: ‎13-02-2020

How do I get a new router

Hi 

How do I get a new plusnet router? Plus if I decide to buy one that isn't Plusnet, can someone recommend a good cheap one I can buy to replace the one I have got.

 

Thanks

5 REPLIES 5
Mav
Moderator
Moderator
Posts: 20,498
Thanks: 3,831
Fixes: 428
Registered: ‎06-04-2007

Re: How do I get a new router

Moderator's note(s):

Thread moved from ADSL Broadband to My Router.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Baldrick1
Seasoned Hero
Posts: 6,042
Thanks: 2,673
Fixes: 180
Registered: ‎30-06-2016

Re: How do I get a new router

@amsmith50 

Plusnet will give you one for the cost of P&P if you renew your contract.

If you want a better router for very little more go onto an auction site such as EBay and buy a BT Smarthub 6. 

Setting instructions are here. https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85...

LifeonMars
Pro
Posts: 369
Thanks: 129
Fixes: 11
Registered: ‎07-04-2016

Re: How do I get a new router

Bear in mind that The BT Smart Hubs will only work with BT or Plusnet. The  BT Smart Hub (hub6) however  is much better than the present router currently supplied by plusnet.

jezwelshmon
Hooked
Posts: 7
Thanks: 2
Registered: ‎26-02-2020

Re: How do I get a new router

I bought a bt smart hub 2 from eBay last week for £40 Inc p&p, I'd recommend it, works great, as stated above will only work with plusnet and BT tho and make sure your password has no special characters in it just letters if you go that route.
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,375
Thanks: 246
Fixes: 59
Registered: ‎07-12-2017

Re: How do I get a new router

Hi @amsmith50, thanks for getting in touch.

 

I have provided further information on your options to get a new router here (just as it provides some account specific info).

 

Please do get back to us if you have any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team