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How can I update my router firmware?

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Drewe
Newbie
Posts: 2
Registered: a week ago

How can I update my router firmware?

Hi,

 

I've recently been gaining packet loss (started happening around August/Sep time) and I've been wondering if it's something to do with the router firmware?

Here's some information about my router:

 

HardWare Version: F@ST2704N V1.0 

Software Version: 7.275.11_F2704N_Plusnet

DSL PHY and Driver Version: A2pG039f2.d25b

 

Not quite sure what to do. Any help?

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 534
Thanks: 147
Fixes: 34
Registered: ‎26-03-2018

Re: How can I update my router firmware?

Hi @Drewe,

 

I'm sorry to hear that you're experiencing problems with your connection. 7.275.11 is the latest firmware version for our Hub Zero, so it'll be something else that's causing this issue.

 

I've tested your line and the test is showing that you're currently out of sync but hasn't picked up on the cause of this issue:

 

Status Check
xDSL Status Check
Circuit ID: CBUKXXXXXXXX Service ID: BBEUXXXXXXXX
Telephone NO.: NA Test Executed On: 13-10-2018 12:40:13
xDSL Status Test Summary
Sync Status: Circuit Not In Sync
General Information
NTE Status:   NTE Power Status: Unknown Bypass Status:  
 
  Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 0.0 0.0
SNR Margin: 0.0 0.0
Errored Seconds: 0 0
HEC Errors: 0  
Cell Count: 0 10
Speed: 0 0
 
Maximum Stable Rate (KBPS): 15904 Fault Threshold Rate (KBPS): 12723
Mean Time Between Retrains (Seconds): 14923 Mean Time Between Errors Upstream (Seconds): 1047
Indicative Line Quality: A Mean Time Between Errors Downstream (Seconds): 122
Custom Thresholds
MTBR_RED: MTBE_RED:
MTBR_GREEN: MTBE_GREEN:

and your connection log is showing frequent drops:

 

 

Please can you run through our troubleshooting guides here and let us know how you get on. If the troubleshooting checks don't resolve the issue, please report it here and let us know when you've completed it.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Drewe
Newbie
Posts: 2
Registered: a week ago

Re: How can I update my router firmware?

Thanks for replying EmilyD,

 

Sorry, I turned off the router while I was out for the day. I've just gotten back, read through the guides ect+ and the packet loss issue still occurs. My ping is fine, it's just frequent packet loss issues.

 

Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 311
Thanks: 79
Fixes: 10
Registered: ‎07-12-2017

Re: How can I update my router firmware?

Hi @Drewe, thanks for confirming.

 

I've retested the line today and it looks like there are a high number of errors on the line, but again the test isn't detecting what could be causing this.

 

If you aren't already, can you connect the router to the test socket (and leave it connected here for the time being), once done if you are still having issues report it here and let us know once you have done so and we will pick this up for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team