Home hub 6 logging 77Mbs but wifi only 36Mbs
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Re: Home hub 6 logging 77Mbs but wifi only 36Mbs
20-04-2019 6:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi all, first post, but I have searched and can't find an answer.
I have a connection speed of 77.22Mbs logged on the hh6 router but when I do a wifi check I'm only receiving 36Mbs, this is on both the 5 and 2.4 mhz bands, even with the laptop positioned beside the router. I can't carry out a network cable test as my laptop is playing up.
Does anyone have any ideas how to increase the download speed.
The upload speed is as expected by Plusnet.
Thanks.
Fixed! Go to the fix.
Re: Home hub 6 logging 77Mbs but wifi only 36Mbs
20-04-2019 6:32 PM - edited 20-04-2019 6:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the forum.
Have you separated the 2.4 and 5GHz bands? See step 12 here https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85...
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Home hub 6 logging 77Mbs but wifi only 36Mbs
20-04-2019 6:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, I did that a a little while ago after a problem with my printer, the 2.4 mhz is on ch 11 and the 5 mhz is ch 36.
20-04-2019 6:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What speeds do you get when you use a different wifi router if you can't verify maximum download speeds over ethernet ?
Is your laptop more than 5 years old ?
If yes, what wifi card is fitted ?
(eg. old wireless N 1x1 card may be the cause)?
Re: Home hub 6 logging 77Mbs but wifi only 36Mbs
20-04-2019 7:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Bill888, no I haven't tried another router, didn't think of it if I'm honest.
The laptop is a Dell and less than a year old so the faulty connection is a problem for Dell.
I'll give the old router a try in the morning, thanks for the idea and post back.
Re: Home hub 6 logging 77Mbs but wifi only 36Mbs
20-04-2019 7:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Baldrick, please excuse my lack of manners.
Thanks for the welcome and your reply.
I think it was through reading your previous posts that I decided to get the hh6.
Re: Home hub 6 logging 77Mbs but wifi only 36Mbs
21-04-2019 7:52 AM - edited 21-04-2019 7:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just plugged in my old plusnet router, wifi signal 68 Mbs, looks like the home hub is going back as faulty.
Not sure if I'll bother replacing it again.
Thanks both for your helpful suggestions.
edit, I will try resetting the hub to initial settings and see if that helps as the only thing I've changed is the channel separation.
Re: Home hub 6 logging 77Mbs but wifi only 36Mbs
21-04-2019 12:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have reset the unit to factory conditions, and carried out a further speedtest, now reading just under 68 Mbps so happy with that.
Thanks all.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Re: Home hub 6 logging 77Mbs but wifi only 36Mbs