Home Network - Devices screen
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25-11-2018 7:52 AM
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I notice that the 'Home Network - Devices' screen only shows devices using DHCP (including one for which I have fixed the IP address in the router). I have several devices - wired and wifi - which have fixed IP addresses set it their OS. These don't show up.
I think they used to - or did I imagine that? Why don't they show? The page says: "The diagram below shows all the devices that are connected to your Plusnet Hub."
Also my Netatmo smart thermostat relay, using DHCP, didn't show its name - it did on my Netgear. I think it contains a space - which may be tecnically invalid. Does the hub validate and reject a connecting device's hostname? Why? Just curious.
Fixed! Go to the fix.
Re: Home Network - Devices screen
26-11-2018 4:57 PM
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Hi @DavRo,
If you add the devices under DHCP and assign the addresses via the router, you should be able to see them. Can you give this a try for me and let me know how it goes.
Re: Home Network - Devices screen
26-11-2018 8:14 PM
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This is not a problem for me. But this is either a bug, or the description of that screen should say "The diagram below shows all the devices that have been allocated a DHCP lease by the Plusnet Hub."
Re: Home Network - Devices screen
26-11-2018 9:01 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
27-11-2018 7:37 AM
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It's actually my error. I reset the hub but forgot to set its IP address to match the gateway address set in all these fixed-IP devices. I do that and they appear. So I didn't imagine that they used to appear!
I would have noticed eventually when I tried to update one and it couldn't access the internet.
Closing this.
Re: Home Network - Devices screen
28-11-2018 4:33 PM
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I see now that my three fixed-IP ethernet-connected devices appear, now that the hub IP address matches their gateway address, the one wifi device I have with a fixed IP address (and the same gateway aggress) does not appear. It's a Brother printer. So maybe that's a bug.
Or maybe the Hub objects to the long network name which is BRWxxxxxxxxxxxx (MAC address)
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- Re: Home Network - Devices screen