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Home Hub 6 stopped orange light

davebetts
Hooked
Posts: 9
Registered: ‎26-09-2019

Home Hub 6 stopped orange light

I've been using the home hub 6 fine for the past year but all of a sudden on Saturday it went off and I couldn't connect the light flashes purple then went orange.

I've gone back to using the Plusnet router although the range isn't very good compared to the home hub

Tried everything eventually I reset it and set it up again with my username and password it was working fine for half the day when the internet started to lag so I switched the router on/off then we lost connection the purple light came on again then orange.

The router doesn't show up on WiFi and I can only access it via ethernet any ideas?

The errors saying NC1-3
5 REPLIES 5
LifeonMars
Seasoned Pro
Posts: 389
Thanks: 131
Fixes: 12
Registered: ‎07-04-2016

Re: Home Hub 6 stopped orange light

see message 208 here and try a complete reset or you may just be unlucky and the HH6 has gone faulty

https://community.plus.net/t5/ADSL-Broadband/BT-Home-Hub-6-Smart-Hub-on-PlusNet/m-p/1674550#M333975

davebetts
Hooked
Posts: 9
Registered: ‎26-09-2019

Re: Home Hub 6 stopped orange light

I've done a complete reset although I left the cable plugged into the socket
Baldrick1
Seasoned Hero
Posts: 7,026
Thanks: 3,130
Fixes: 214
Registered: ‎30-06-2016

Re: Home Hub 6 stopped orange light

It sound to me that it's died.

davebetts
Hooked
Posts: 9
Registered: ‎26-09-2019

Re: Home Hub 6 stopped orange light

Yep I think it's dead. Back to using the rubbish Plusnet router ordered a WiFi booster which should help
Baldrick1
Seasoned Hero
Posts: 7,026
Thanks: 3,130
Fixes: 214
Registered: ‎30-06-2016

Re: Home Hub 6 stopped orange light

@davebetts 

It would be cheaper to go onto EBay and get another Smarthub 6.