Home Hub 5 not accepting Username
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Home Hub 5 not accepting Username
08-06-2019 12:37 PM
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Re: Home Hub 5 not accepting Username
08-06-2019 1:38 PM
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Re: Home Hub 5 not accepting Username
08-06-2019 2:44 PM
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My guess is that you have missed out a vital step.
Unplug the DSL cable (that's the one between the router and your BT socket BEFORE inputting your Plusnet credentials. Then whilst the router is showing 'connecting' plug the DSL cable back in.
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Re: Home Hub 5 not accepting Username
08-06-2019 8:38 PM
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Hi @Tom2000, as @Browni has advised, the correct username format is username@plusdsl.net
If the issue still persists once the new router is connected and you have completed all other troubleshooting, please raise a fault and if you drop us a message once done, we'll pick it up for you.
Re: Home Hub 5 not accepting Username
08-06-2019 11:13 PM
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Re: Home Hub 5 not accepting Username
10-06-2019 10:43 AM
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Re: Home Hub 5 not accepting Username
10-06-2019 10:45 AM
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Re: Home Hub 5 not accepting Username
10-06-2019 11:28 AM
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Re: Home Hub 5 not accepting Username
10-06-2019 12:50 PM
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