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Help needed Plus Net router/BT Whole home discs

Newbie
Posts: 2
Registered: ‎05-11-2018

Help needed Plus Net router/BT Whole home discs

Hi all

 

I have the latest PlusNet router plus the BT WholeHome discs to boost wifi performance around the house. At first all was fine, but recently I've noticed drop outs when moving around the house - wifi signal will show full or nearly full but things like Facebook/gmail won't load. Also, if I do a speedtest on the network I get around 6MB download. If I enable the Guest mode on the discs, I get about 29MB. Any ideas? Is there something wrong with my router? I've tried resetting it.

3 REPLIES 3
Moderator
Moderator
Posts: 24,573
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Registered: ‎11-01-2008

Re: Help needed Plus Net router/BT Whole home discs


Moderators Note


This topic has been moved from Fibre to My Router

 


 

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Community Gaffer
Community Gaffer
Posts: 14,808
Thanks: 2,378
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Registered: ‎04-04-2007

Re: Help needed Plus Net router/BT Whole home discs

How have you configured things? Have you disabled the wi-fi on the Hub One?

Bob Pullen
Plusnet Product Team
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Newbie
Posts: 2
Registered: ‎05-11-2018

Re: Help needed Plus Net router/BT Whole home discs

A friend who does this for a loving set it all up. WiFi is disabled on router yes.